From 1 February 2020, the Department of Human Services became Services Australia.
The brave acts of Australian firefighters and volunteers have inspired a new children’s book in recognition of this year’s unprecedented bushfire season. The book titled “My Dad, The Secret Superhero” is the story of little girl who discovers her dad’s biggest secret – he fights fire monsters!
Stanthorpe man Hugh Strong decided to join the Queensland Rural Fire Service after listening to stories from survivors of the Victorian Black Saturday bushfires. In 2009, he was working on our bushfire information line. He helped people over the phone, but wanted to do more.
Social worker Rod Painter has heard some incredible stories of survival during his time in bushfire ravaged areas of NSW.
When a Mobile Service Centre drives into a rural or regional town, it provides a lifeline for communities that don’t have regular access to face to face government services. For Colin Hall, it marks the culmination of months of work by his team.
The department continues to transform the customer experience by learning directly from customers about how they use our services and redesigning those services around their needs.
The Galiwinku Service Centre on Elcho Island has become the first office to have its Acknowledgement of Country translated into the local Indigenous language and displayed on a special light box.