Reporting on Nine News Perth on 17 July 2018 incorrectly claimed there was a “glitch” with the new Child Care Subsidy system and parents did not know when they would receive subsidies.
The Department of Human Services provided information directly refuting these claims prior to broadcast, specifically:
- There have been no systemic issues with the new system, which has been fully operational since 2 July.
- To claim otherwise does not reflect the experience of the more than one million families who have successfully transitioned over to the new system.
- The first payments were released to child care providers on Wednesday 11 July, on schedule.
Tax time means over one million families will start to have their family payments balanced.
Continue reading Balancing your Centrelink family payments at tax time
NAIDOC Week is a chance for all Australians to come together to celebrate the history, culture and achievements of Aboriginal and Torres Strait Islander peoples.
Continue reading Natasha, Zara and Kadie share their experiences for NAIDOC Week 2018
NAIDOC Week (8-15 July 2018), is an opportunity for the Department of Human Services to celebrate the important work of its Indigenous staff.
Continue reading NAIDOC Week: Celebrating our Indigenous staff
Located off eastern Arnhem Land in the Gulf of Carpentaria, Groote Eylandt is home to one of the Department of Human Services’ newest Remote Service Centres.
Continue reading Improving services on Groote Eylandt
The Centrelink Express Plus app and online accounts experienced intermittent issues earlier this week, which have now been resolved.
There was scheduled maintenance on the department’s website on the weekend prior to the new financial year. This allowed the department to update our systems with any changes coming into effect from 1 July.
The issues were not related to the Child Care Subsidy. Continue reading 6 July 2018 – Child Care Subsidy system availability
Watch the latest #DHSTV for an update from Hank Jongen about what’s happening at the Department of Human Services during July 2018. Continue reading July 2018 Update #DHSTV