The Department of Human Services is reminding the public that some employees will take part in industrial action on Friday 24 March.
Members of the public who plan to access Centrelink, Medicare or Child Support services this Friday 17 March are encouraged to use online and self-service options while planned industrial action by the Community and Public Sector Union (CPSU) is underway.
Yesterday evening, news.com.au once more ran a misleading story about the department’s debt recovery processes, attempting to again wrongly link it to the online compliance system. Had the department been afforded an opportunity to investigate the cases featured in the story prior to publishing, we would have quickly corrected this erroneous assumption.
Claims made recently about the Department of Human Services’ use of external collection agents are inaccurate and require clarification.
As a result of further discussions held under the auspices of the Fair Work Commission (the Commission):
- the CPSU has agreed to withdraw its current notices of industrial action commencing in the week of 13 February 2017 at the Department of Human Services (the Department); and
- the Department has agreed to withdraw its application for an order to stop etc (unprotected) industrial action.
The Department of Human Services has announced changes to face-to-face services for Belmont residents.
Public discussion continues to present false accounts of the Department of Humans Services’ online compliance review system.
Claims made today about the Department of Human Services’ online compliance activity do not accurately represent how the system works.
General Manager Hank Jongen said the system was designed to identify differences between Australian Taxation Office and Centrelink payment records, and was performing the task as intended.
In relation to inaccurate claims made to the Commonwealth Ombudsman, and reported by the media today, Department of Human Services General Manager Hank Jongen makes the following response:
Customers of Centrelink, Medicare and Child Support are reminded to use online and self-service options to check their reporting obligations and payments ahead of next week’s planned industrial action, which falls between the Christmas and New Year public holidays.