Contrary to recent reporting about the number of calls to the Department of Human Services that took longer than one hour to answer, the department would like to clarify that of the 1.5 million calls to the department’s social security and welfare lines during November 2017, only about 47,000 calls took longer than one hour to answer. During the 2016-17 financial year, the average wait time for social security and welfare calls was 15 minutes and 44 seconds.
Several media outlets have incorrectly reported that the Department of Human Services is using the recent legalisation of same sex marriage in Australia to recover welfare overpayments. Continue reading 22 December 2017 – Correction of inaccurate reporting about same sex marriage legislation affecting welfare payments
The Canberra Times published an article online (26 October) and in print (27 October) that misrepresents the evidence by Department of Human Services official Jason McNamara at Senate Estimates hearings.
Continue reading 27 October 2017 – Correction of misleading reporting in The Canberra Times
The Ballarat Courier (‘Robo-debt’ hits city hard, p9, 14 September) published incorrect statements about the Commonwealth Ombudsman’s Report into the Department of Human Services’ Online Compliance Intervention.
Reporting suggested acting Commonwealth Ombudsman Richard Glenn “found the program had a ‘profoundly negative impact on the lives of thousands of Australians’”.
This is incorrect.
The department requested a correction which was printed in the 15 September 2017 edition.
The Australian Press Council upheld a complaint by the Department of Human Services about an article in The Canberra Times on March 30, 2017, headed “Another debt debacle” in print and “Centrelink hits 21,000 families with bogus FTB debts” online.
Recruitment in the Department of Human Services is a business as usual activity and is subject to our allocated Budget and average staffing level (ASL). Continue reading 28 June 2017 – Workforce mix in line with budget allocations
The Department of Human Services still offers paper claim forms for the Age Pension. People can download the form themselves from our website or staff can print it off in a service centre. Continue reading 24 June 2017 – Age Pension paper claim forms are still available
Fairfax Media has failed readers with sensationalist and selective reporting on the Department of Human Services’ delivery of Family Tax Benefit payments.
This reporting (29 and 30 March, 2017) displays utter ignorance of the system and misrepresents our submission to the Senate Inquiry on the Better Management of the Social Welfare System initiative. We also note we were not approached for clarifying information or comment before this story was printed.
BuzzFeed’s article about collection agents recovering Centrelink debts (20 March, 2017) is misleading and requires correction.
News Corp today reported on Centrelink ‘spousal benefits’ that included unverified quotes from an article published 2010.