a family disagrees with their Child Care Subsidy balancing outcome, or has
information to provide that may impact their entitlement, we encourage them to
call us on 136 150.
If someone does
experience any issues, we work with them closely to resolve them.
Continue reading Statement – Child Care Subsidy balancing outcomes
Reporting published today misleads
readers by continuing to claim the department sets targets for staff based on
the number of debts raised.
Continue reading 28 August 2019 – Correction – Misrepresentation of compliance processes
We’d like to correct the record after reporting on ABC 730
last night claimed the department “may have breached its own policy” when
garnisheeing customer tax returns. The following information was provided to
the journalist but not reflected in reporting.
Continue reading 28 August 2019 – Correction – Tax Garnishee processes
Recent media reports claiming the
Huonville Service Centre in Tasmania will close are wrong and the department is
concerned that this misinformation is causing local residents unnecessary
Continue reading 22 August 2019 – Correction – Huonville Centrelink Service Centre
like to clarify some incorrect information about the Department of Human
Services’ income review system, following a recent letter published in the Launceston
Continue reading 17 August 2019 – Correction – Reporting on Online Compliance
Recent media reports about our compliance review teams
contain factual errors and misrepresentations that require correction. The latest
coverage continues to wrongly refer to online compliance as automated debt-raising.
Continue reading 13 August 2019 – Correction – Reporting on compliance staff
We would like to clarify recent inaccurate reports about how the department uses data collection for medical research purposes.
Continue reading 2 August 2019 – Medicare data collection for medical research purposes
Reporting linking Centrelink-Medicare data matching with online compliance is inaccurate and only serves to confuse two very separate programs administered by the Department of Human Services.
It also wrongly refers to online compliance reassessments as ‘incorrect debt notices’.
Continue reading 31 July 2019 – Correction – Online compliance
iTWire today made inaccurate and misleading
claims in its story titled DHS cares
little for the privacy of Australians.
Continue reading 8 May 2019 – Correction of inaccurate reporting by iTWire
We value the important role of carers and want to clarify reporting in WA Today (10 April 2019) about transitioning from a child to an adult Carer Allowance.
Continue reading 10 April – Carer Allowance reporting