We’d like to clarify some incorrect information about the Department of Human Services’ income review system, following a recent letter published in the Launceston Examiner.Continue reading 17 August 2019 – Correction – Reporting on Online Compliance
Recent media reports about our compliance review teams contain factual errors and misrepresentations that require correction. The latest coverage continues to wrongly refer to online compliance as automated debt-raising.Continue reading 13 August 2019 – Correction – Reporting on compliance staff
We would like to clarify recent inaccurate reports about how the department uses data collection for medical research purposes.Continue reading 2 August 2019 – Medicare data collection for medical research purposes
Reporting linking Centrelink-Medicare data matching with online compliance is inaccurate and only serves to confuse two very separate programs administered by the Department of Human Services.
It also wrongly refers to online compliance reassessments as ‘incorrect debt notices’.Continue reading 31 July 2019 – Correction – Online compliance
iTWire today made inaccurate and misleading claims in its story titled DHS cares little for the privacy of Australians.Continue reading 8 May 2019 – Correction of inaccurate reporting by iTWire
We value the important role of carers and want to clarify reporting in WA Today (10 April 2019) about transitioning from a child to an adult Carer Allowance.Continue reading 10 April – Carer Allowance reporting
Reporting in The Age, The Sydney Morning Herald and The Canberra Times (25 March 2019) included misleading information about how we conduct our compliance activities.Continue reading 25 March – Correction – compliance activities
An article published in the Herald Sun on 19 February 2019 reported misleading information about the Department of Human Services’ online compliance system.Continue reading 19 February 2019 – Correction of inaccurate reporting in the Herald Sun
The introduction of the online portal did not change how data-matching was completed or the way income was assessed and differences calculated.Continue reading 8 February 2019 – Correction of inaccurate reporting on InnovationAus.com
Recent remarks about the training and quality of work provided by the department’s Service Delivery Partners are unfounded.
Operators from our suppliers manage calls in exactly the same way as our own staff. Continue reading Service Delivery Partners