Recent commentary about our Tasmanian staffing arrangements is missing context we gave at Senate Estimates on 25 October 2018.
Public discussion on Centrelink customer satisfaction and complaint levels does not reflect the full context provided by officials to Senate Estimates last week and information contained in our recently published 2017-18 Annual Report.
An article published by ZDNet on 2 October 2018 reports information about the Department of Human Services’ income welfare compliance activities that is incorrect. Continue reading 2 October 2018 – Correction of inaccurate ZDNet report
We haven’t changed how we transition people from Newstart Allowance to Age Pension and claims to the contrary are simply incorrect. Continue reading 29 August 2018 – Correction – Transfer from Newstart Allowance to the Age Pension
Reporting on Nine News Perth on 17 July 2018 incorrectly claimed there was a “glitch” with the new Child Care Subsidy system and parents did not know when they would receive subsidies.
The Department of Human Services provided information directly refuting these claims prior to broadcast, specifically:
- There have been no systemic issues with the new system, which has been fully operational since 2 July.
- To claim otherwise does not reflect the experience of the more than one million families who have successfully transitioned over to the new system.
- The first payments were released to child care providers on Wednesday 11 July, on schedule.
The Centrelink Express Plus app and online accounts experienced intermittent issues earlier this week, which have now been resolved.
There was scheduled maintenance on the department’s website on the weekend prior to the new financial year. This allowed the department to update our systems with any changes coming into effect from 1 July.
The issues were not related to the Child Care Subsidy. Continue reading 6 July 2018 – Child Care Subsidy system availability
Recent comments in the media about the number of casual staff employed by the Department of Human Services have been grossly exaggerated. Continue reading 8 June 2018 – Casual Staff
An article published in the Hobart Mercury on 31 May 2018 reports information about the Department of Human Services’ online income confirmation program that is misleading. Continue reading 31 May 2018 – Statement about Hobart Mercury report
Channel Nine’s A Current Affair (ACA) story ‘Double standards’ (3 May 2018) incorrectly reports 20 per cent of debt letters issued by the Department of Human Services were false.
Claims by the CPSU that the department’s Child Support system has been completely inoperative for four days are simply incorrect.