Recent remarks about the training and quality of work provided by the department’s Service Delivery Partners are unfounded.
Operators from our suppliers manage calls in exactly the same way as our own staff. Continue reading Service Delivery Partners
A Current Affair on Thursday 15 November 2018 reported misleading information about how a person’s home is assessed when they need to enter aged care or a nursing home level of care. Continue reading 19 November 2018 – Correction of inaccurate reporting on A Current Affair
Recent commentary about our Tasmanian staffing arrangements is missing context we gave at Senate Estimates on 25 October 2018.
Continue reading 2 November – Correction – Tasmanian staffing arrangements
Public discussion on Centrelink customer satisfaction and complaint levels does not reflect the full context provided by officials to Senate Estimates last week and information contained in our recently published 2017-18 Annual Report.
Continue reading 1 November 2018 – Correction – Customer satisfaction and complaint levels
An article published by ZDNet on 2 October 2018 reports information about the Department of Human Services’ income welfare compliance activities that is incorrect. Continue reading 2 October 2018 – Correction of inaccurate ZDNet report
We haven’t changed how we transition people from Newstart Allowance to Age Pension and claims to the contrary are simply incorrect. Continue reading 29 August 2018 – Correction – Transfer from Newstart Allowance to the Age Pension
Reporting on Nine News Perth on 17 July 2018 incorrectly claimed there was a “glitch” with the new Child Care Subsidy system and parents did not know when they would receive subsidies.
The Department of Human Services provided information directly refuting these claims prior to broadcast, specifically:
- There have been no systemic issues with the new system, which has been fully operational since 2 July.
- To claim otherwise does not reflect the experience of the more than one million families who have successfully transitioned over to the new system.
- The first payments were released to child care providers on Wednesday 11 July, on schedule.
The Centrelink Express Plus app and online accounts experienced intermittent issues earlier this week, which have now been resolved.
There was scheduled maintenance on the department’s website on the weekend prior to the new financial year. This allowed the department to update our systems with any changes coming into effect from 1 July.
The issues were not related to the Child Care Subsidy. Continue reading 6 July 2018 – Child Care Subsidy system availability
Recent comments in the media about the number of casual staff employed by the Department of Human Services have been grossly exaggerated. Continue reading 8 June 2018 – Casual Staff
An article published in the Hobart Mercury on 31 May 2018 reports information about the Department of Human Services’ online income confirmation program that is misleading. Continue reading 31 May 2018 – Statement about Hobart Mercury report