The Australian Press Council upheld a complaint by the Department of Human Services about an article in The Canberra Times on March 30, 2017, headed “Another debt debacle” in print and “Centrelink hits 21,000 families with bogus FTB debts” online.
Recruitment in the Department of Human Services is a business as usual activity and is subject to our allocated Budget and average staffing level (ASL). Continue reading 28 June 2017 – Workforce mix in line with budget allocations
The Department of Human Services still offers paper claim forms for the Age Pension. People can download the form themselves from our website or staff can print it off in a service centre. Continue reading 24 June 2017 – Age Pension paper claim forms are still available
Fairfax Media has failed readers with sensationalist and selective reporting on the Department of Human Services’ delivery of Family Tax Benefit payments.
This reporting (29 and 30 March, 2017) displays utter ignorance of the system and misrepresents our submission to the Senate Inquiry on the Better Management of the Social Welfare System initiative. We also note we were not approached for clarifying information or comment before this story was printed.
BuzzFeed’s article about collection agents recovering Centrelink debts (20 March, 2017) is misleading and requires correction.
News Corp today reported on Centrelink ‘spousal benefits’ that included unverified quotes from an article published 2010.
Dr Ellen Skladzien, Chief Executive Officer, Down Syndrome Australia
I write to correct the latest example of lazy reporting by Noel Towell in The Canberra Times (‘DHS change program tipped to be challenge’, page 9, 18 November 2016).
Reporting in The Canberra Times, ‘PS disputes move to mediation’ (13 October 2016) is factually incorrect.
The department is not “auto-rejecting” student claims. Each claim is assessed based on the student’s individual circumstances, the eligibility criteria and the supporting information provided.