Recent comments in the media about the number of casual staff employed by the Department of Human Services have been grossly exaggerated. Continue reading 8 June 2018 – Casual Staff
An article published in the Hobart Mercury on 31 May 2018 reports information about the Department of Human Services’ online income confirmation program that is misleading. Continue reading 31 May 2018 – Statement about Hobart Mercury report
Channel Nine’s A Current Affair (ACA) story ‘Double standards’ (3 May 2018) incorrectly reports 20 per cent of debt letters issued by the Department of Human Services were false.
Claims by the CPSU that the department’s Child Support system has been completely inoperative for four days are simply incorrect.
Contrary to recent reporting about the number of calls to the Department of Human Services that took longer than one hour to answer, the department would like to clarify that of the 1.5 million calls to the department’s social security and welfare lines during November 2017, only about 47,000 calls took longer than one hour to answer. During the 2016-17 financial year, the average wait time for social security and welfare calls was 15 minutes and 44 seconds.
Several media outlets have incorrectly reported that the Department of Human Services is using the recent legalisation of same sex marriage in Australia to recover welfare overpayments. Continue reading 22 December 2017 – Correction of inaccurate reporting about same sex marriage legislation affecting welfare payments
The Canberra Times published an article online (26 October) and in print (27 October) that misrepresents the evidence by Department of Human Services official Jason McNamara at Senate Estimates hearings.
Continue reading 27 October 2017 – Correction of misleading reporting in The Canberra Times
The Ballarat Courier (‘Robo-debt’ hits city hard, p9, 14 September) published incorrect statements about the Commonwealth Ombudsman’s Report into the Department of Human Services’ Online Compliance Intervention.
Reporting suggested acting Commonwealth Ombudsman Richard Glenn “found the program had a ‘profoundly negative impact on the lives of thousands of Australians’”.
This is incorrect.
The department requested a correction which was printed in the 15 September 2017 edition.
The Australian Press Council upheld a complaint by the Department of Human Services about an article in The Canberra Times on March 30, 2017, headed “Another debt debacle” in print and “Centrelink hits 21,000 families with bogus FTB debts” online.
Recruitment in the Department of Human Services is a business as usual activity and is subject to our allocated Budget and average staffing level (ASL). Continue reading 28 June 2017 – Workforce mix in line with budget allocations