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13 hours ago

Hank Jongen

As we head into the long weekend, I wanted to wish everyone a safe and healthy Easter. I would urge you to please listen to all advice we've been given and stay at home unless it's absolutely necessary to go out.

I know this has been an extremely tough time for people. I want to assure you our staff are working very hard to ensure people have the financial help they need as quickly as possible. Behind the scenes, we have staff processing claims right across the four days. Our Job Seeker phone line will be open on Saturday and Monday from 9am - 5pm. Staff will also be answering people's questions via social media over Easter.

If you do have a question, please be patient as they're doing their best to answer everyone as quickly as they can.
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As we head into the long weekend, I wanted to wish everyone a safe and healthy Easter. I would urge you to please listen to all advice weve been given and stay at home unless its absolutely necessary to go out.  

I know this has been an extremely tough time for people. I want to assure you our staff are working very hard to ensure people have the financial help they need as quickly as possible. Behind the scenes, we have staff processing claims right across the four days. Our Job Seeker phone line will be open on Saturday and Monday from 9am - 5pm.  Staff will also be answering peoples questions via social media over Easter. 

If you do have a question, please be patient as theyre doing their best to answer everyone as quickly as they can.

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Dear Hank Jongen, My son applied for youth allowance for job seekers. On his mobile app under the claim submitted there is a message “we need to discuss the circumstances that make it unreasonable for you to live at home. Please book an appointment as soon as possible “ He tried to book an appointment several times but service is unavailable. My son is dependent and living with us (Parents) he also mentioned in the claim that he is dependent. Not sure why he received that task. Can you please help?Your response would be much appreciated. Thanks

Thank you to the staff working on claims over the long weekend

I’ve been sent a letter saying I need to complete the rent certificate file but nothing was enclosed and I cannot find it online?? Can’t get hold of anyone on the phone either

Happy Easter to you and your furbabyđź’ś

So is it classed as essential reason to be out when a person is made homeless over the weekend?? PLEASE EXPLAIN!!!

I would just like to thank Services Australia for their efforts to help during these tough times. I have had to call on four occasions for my daughter and every single time your staff has been absolutely brilliant to deal with, going above and beyond to help answer my questions and help with the process. I see so much negative feedback but I have nothing but praise for the service we have recieved.

I'm still waiting on a claim to process which I had lodged in early February (before the Corona). I'm embarrassed to call services Australia as I know everyone has it tough. Customer service officers have been great though very friendly trying there best. I emailed Hank, but was referred back to Customer care🤔 Anyhow, wishing everyone a Happy and Safe Easter. Stay home keep safe🌹🌹

Enoy your Pandemic Easter Hank, Services Australia Staff and Families!

Yes still waiting for claim to process nearly 4 weeks / people I know have had approved in 1 week . How is this fair 🤦‍♀️🤦‍♀️ Emailed our local member

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7 days ago

Family Update

CLARIFICATION FOR FTB LUMP SUM CUSTOMERS
If you get your Family Tax Benefit (FTB) after the end of the financial year, you’re eligible for the $750 Economic Support Payment. When you’ll get it depends how you claim.

ZERO RATE - If you’re current on FTB and you have chosen to be paid after the end of the financial year, you’ll get the Economic Support Payment from 31 March onwards. You’ll know if you’ve chosen this option by checking your future payments - if FTB is showing as '$0' you're getting a zero rate.

CLAIM EACH YEAR - If you need to lodge a claim for FTB as a lump sum after the end of the financial year, you’ll get the payment after confirming your income and submitting your claim. If eligible, it’ll be included in the lump sum you receive.
If you claim each year but also receive another eligible payment, you’ll receive it from 31 March onwards.

Find more information on eligible payments here: www.servicesaustralia.gov.au/individuals/news/750-one-economic-support-payment

Please be aware people who get FTB payments fortnightly will receive the $750 payment from 31 March onwards.
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CLARIFICATION FOR FTB LUMP SUM CUSTOMERS
If you get your Family Tax Benefit (FTB) after the end of the financial year, you’re eligible for the $750 Economic Support Payment. When you’ll get it depends how you claim.

ZERO RATE - If you’re current on FTB and you have chosen to be paid after the end of the financial year, you’ll get the Economic Support Payment from 31 March onwards. You’ll know if you’ve chosen this option by checking your future payments - if FTB is showing as $0 youre getting a zero rate.

CLAIM EACH YEAR - If you need to lodge a claim for FTB as a lump sum after the end of the financial year, you’ll get the payment after confirming your income and submitting your claim. If eligible, it’ll be included in the lump sum you receive. 
If you claim each year but also receive another eligible payment, you’ll receive it from 31 March onwards.  

Find more information on eligible payments here: https://www.servicesaustralia.gov.au/individuals/news/750-one-economic-support-payment 

Please be aware people who get FTB payments fortnightly will receive the $750 payment from 31 March onwards.

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My Family Tax payment was cancelled in feb after updating my estimate. Hubby has lost work so our income will now be lower. When we do our tax return and our accounts are balanced could this payment come through then?Or should I put in a new claim for end of financial yr payment?

Hi Family Update, my bank account details were not updated on the system, so did not receive the one of Economic support payment though I received a letter on my MyGov inbox confirming that I should have received it. Please advise what happens in this case. The letter was dated on the March 30, I only updated the details on the system today.

Wow so many asking where their payment is clearly states 31 March to 17 April and may not get paid with your regular payment. How about people be patient there's 1000s receiving the payments.

Hey I just have a question that isn’t really anything to do with this but I was wondering if you could help me. I lost my job because of the covid 19 we normally do a claim at the end of the financial year and get our family tax benefit in one lump sum. If I do a claim now to start getting it fortnightly because we just need the extra help right now, does that mean I miss out on the rest of the last year or can I still claim the rest of the last year at the end of the financial year after tax returns are done? Hope that makes sense! Thankyou!

Hi, my FTB A was cancelled in January as i over estimate our income. What do i need to do now to see if i am entitled to any FTB benefits as a lump sum after i lodge my tax return at the end of this financial year? And if i am entitled to any benefits will i recieve the $750 payment then?

Hi Family Update Team. Sorry to run the risk of repeating a question on the page or asking something obvious, but I'm seeking clarification about when I will receive the $750 stimulus payment. I submitted a claim for Family Tax Benefit in October 2019 and it has been approved. I elected to be paid the FTB at the end of the financial year so I don't get overpaid and end up with a debt, but I don't see a FTB "$0" in my "Future Payments" window. Will I receive the $750 payment before April 17 given the FTB claim is approved and active, or at the end of the financial year? I spoke to someone at the call centre recently but they were vague and didn't seem to have a firm answer. This is the excerpt from the "Payment Options" section of my FTB application: "Family Tax Benefit payment option for the 2019/2020 financial year: I would like to receive all Family Tax Benefit as a lump sum after the end of the financial year" - THANK YOU!

Hi, I receive PPS and FTB as my only source of income. I understand I will also receive an additional temporary payment of $550 a fortnight. Can you please advise if I need to pay tax on this. I don't think I initially set up for tax to be withheld so I'm wondering if I need to do this as I want to avoid a tax bill. Also I receive child support, with regards to estimating income I'm unsure how this works as a centrelink officer estimated my income for me when I set up my claim at the end of last year.

I'm just confused I have to make a claim at the end of financial year have dont for years. I wanted to change this to the zero rate but i cant do it as nothing comes up to "change payment method". I have been on the my gov site on computer and on the express mobile app and there is no where to do this. I wanted to change to zero rate ages ago and never been able to. Please help

Hi I've been asked to update my rental payments been trying to do it via the app but keeps shutting down after a certain point and tried lodging it online instead and it kept saying there's an error. Been trying to do it before today the cut off. Can't get through on the phone either.

I was on the DSP for several years before having my child, and instead of putting me on Parenting Payment, I was left on DSP and receive FTBA & FTBB. Will I be eligible for the Coronavirus Supplement (as it was Centrelink's decision to keep me on DSP)? My son is nearly 4 and I'm a single parent. Thanks for your help.

Does anyone know if we can get Job seeker allowance while we wait for job keeper allowance $1500-a-fortnight wage subsidy which will start on 1st May. My husband lost his job a while ago. The employer applied for job keeper allowance but still waiting for an approval from ATO.

Hi I have canceled my family tax benefit last year in august and have not received any money since then. However I do have child care subsidy. I have just noticed that I have payment due to come in on the 14th of April as $1549. If said it’s family tax benefit. Can someone explain if they had the same? Do I need to report this? I do not want to have to pay anything back, therefore I would just not accept the money

Still waiting on my tax balancing from last year. It’s apparently being done manually now as of a mth ago. With everything that’s transpired since then can I expect an even longer delay?

Hello ... pls help ! I am on employer paid maternity leave at the moment. Will I be eligible for any payments at all ? If not, after my mat leave until end of six months can I still claim under job seeker or job payment?

I'm so confused.... I have already received my money. And i normally.get my lump sum at tax time..

I began this financial year without a job and recovering from health issues. I won a temping position in September. Up until that time I was receiving FTB B so we could afford to put food on the table. I updated my expected income regularly, and now my total expected income is $29,000. I am concerned that I will now have a large debt with Centrelink. As it is a temp role I am in it has been a very uncertain year. I have not been able to get through on the phone lines, how can I talk to someone about this? Will my Childcare subsidy be cancelled to repay the debt? Also will I have to repay all of these stimulus payments? If so I would not be able to afford it and therefore not be able to work at all. Very concerned.

I over estimate our yearly wage and get FTB paid once my tax is done. How does it work, Am I still entitled to the payment?

Family Update I have started a claim to receive payments as my family has been affected by covid -19. However I am unable to submit as the system is asking me to supply documentation, which according to the centrelink website I should not have to supply as I am apply for a payment as a result of covid 19. Can you please assist? Thank you

I get family tax A fortnightly but I get family tax B at the end of the financial year when will I get mine

I don't even know what I am. My FTB was cancelled (assumed I would have to claim lump sum), yet after 2018/19 tax, my FTB came through automatically, I never had to claim the lump sum? There's not payments showing, even $0 ones either.

What about those who receive Carers allowance? I know it’s on the list of people receiving the $750 but I get Carers allowance for my son but not sure if we are eligible as he’s under 18.

Someone told me that if you got the childcare subsidy but no other payments (ie family tax a/b as income is too high) you still get this $750 payment. Is that right? Just curious:)

1. Where do you check your payment option for FTB if it’s fortnightly or at end of year 2. We were getting zero rate but have since updated family estimate to reflect new earnings in this current crisis and we should now be eligible to get a payment fortnightly but it still shows no upcoming payments. ??

Hi, I don’t get my ftb until my partner and i have both lodged tax. I have always over estimated our income. If I have over estimated our income over the ftb freshold will we revive this or will be get it at tax time once tax lodgements and ftb claims have been completed.

So given I request ftb at end of financial yr if I’m eligible will I receive it as a tax refund

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16 hours ago

Services Australia

Jobs Hub can help you connect with new employment opportunities.We have created a Jobs Hub to help you connect with new employment opportunities, understand what’s happening in our labour market, and find out about jobs that are in demand. Visit our Jobs Hub today to find out more: www.dese.gov.au/covid-19/jobs-hub ... See MoreSee Less

Jobs Hub can help you connect with new employment opportunities.

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Services Australia I’ve asked a couple of times now with no response. Are you able to tell me the name of the form UNS005 and where I might be able to download it? I’ve tried searching the website with no luck and when I call I keep getting hung up on. I need to have this filled out and returned for my husband’s DSP claim by 13th April or they will deny the claim.

They say sitting on phone for up to 2 hours... I can only get a few minutes in because it gives me option 1, then hangs up.

So you want us out looking for new jobs, although our employers have shut because of the Pandemic. Got to copy and paste this, so funny. Just can't make this up.

Hello, can't get through via phone, tried the fax number also, but no answer there either? What should I do?

New app update works well for me. THANK you.

Hell no don't trust anything with these apps just another way to track everything U do.

Just want a driver delivery. At 52 can't get much.

Nice well done

Stacey Croker

Jemma Gleadhill

Debbie Kelly

Grant Bowering

Ashleigh Maree

Just wait till after 27/4 when everyone is going to have to deal with the job providers, they make dealing with Centrelink seem easy, apply for 20 jobs a month or get your payment suspended. They are the real bad ones to deal with.

Michael Doyle

Jodie O'Reilly x

Try to report today as requested An error happens saying I need to call Try calling ALL DAY!! the call just ends after 2 rings so now I can’t get through to work our what’s happening even though this is the second time in a row it’s happened?

Hey there. Input a claim before I lost my job due to the hospitality shut down. The information regarding my employment in my claim is false. Unsure who to call to update this information/give my seperation certificate. What's the best course of action. Please help!

Services Australia I keep tagging and messaging in different posts with no reply. I was paid but I'm working how to I give it back? I have to repay your payment to me

I’m wondering about single mum who her kids gonna stay home during next term will you ask her to look for job?

l was in two relationships and all my partners wanted children but i couldn't give them because every time we tried i had a miscarriage as soon as i was 4months pregnant. I tried to get help from different specialists and i spent a huge amount of money but i couldn't get kids just ended up being scammed. My husbands left me because their families were pressurizing them to leave me since i could not give them children and it was hard for me to take all the insults. After some time i found someone who really loved me and i didn't want to lose him because of the same reason that's when i decided to take on this journey again of looking for help. I went to different churches since the healers and specialists didn't help me the last time i tried but things were still the same.It was one of my friends who told me to try Dr shamina may be she could help me. I didn't know what to do but i didn't want to lose my partner this time. I phoned +27673785858 her, and she explained to me the process and it was not difficult so i decided to try my luck. I can't go into details but after spending more time with my partner i was pregnant after a few weeks. Right now am very happy with our babies. I don't know how to thank you Mama other than letting the world to know. call or WhatsApp her +27673785858.

Doesnt work for me

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