If you study by distance education, you need to make sure you're studying full time in order to be eligible for a student payment. This means you need to be doing at least 75% of your course's full time study load.
Student Update the link goes to a website page that says PAGE NOT FOUND Selena Cosgrove
Is the number still 132 490 for students? I keep getting an engaged signal which has never happened
I have an intent to continue my studies but by distance education this time, declared to start on September 17. It was recorded but the start date changed few times, with the last one on July 16 (Not sure why but I didn't change it). Anyway, I was asked to give new course details by July 09, which I did using the app. It says update (with an earlier start date) has been received and will be recorded shortly but came July 17, and my Austudy was suspended. Checked my letters, and says it's because I did not provide my new course details but I did. Whenever I check my account, it still says the same thing that my update has been received and will be recorded shortly. Almost 2 weeks since, and my payment has already stopped.
My Youth allowance for being a student has been accept and says I will get paid the final amount on the 24 July which keeps changing and since I have now finished my course, also my account is saying I need to report on the 26 of February which seems wrong since its July.
I have realised that I have been living with my partner for over 12 months at his parents house. I am 20 and waiting for my Youth Allowance (Student) claim to be reassessed but under me being a dependent. I want to see if I can become an independent as a member of a couple. I have a partner details form but as we live with his parents I don’t have a signed lease or joint bills. All i have is a joint bank account. I did try to apply last year before i realised you had to live together for 12 months which stated the date we started living together on that form so i am hoping they will take that as ‘evidence’ too. I know i can get statements but i’m unsure as to what they need to say and who they should be from. When i try to claim independence do i need to make a whole new claim (then i won’t get back dated payments from this claim i am waiting on) or do i just upload it to my claim as ‘evidence to support claim’ or do i go to a centre?
Yep maybe you need to train your staff on step-parents income and when it does and does NOT affect those payments
What if the parents are not in Australia ?
Why would they have stopped my daughters payment mid year if it is based on the previous financial year?
I submitted my youth allowance claim on the 26th of Feb and have yet to hear anything. All it says on my centrelink account is that my claim is being 'processed', its been like that for 5 months. Is there even a chance that I will be receiving my payment soon or will I be waiting another 5-6 months for it?
We’ve had another busy week answering all your questions here on Family Update. We love saving you a phone call if we can, so if you’ve got a question make sure you have a look through our page because we might have already answered it.
We’ll be doing some maintenance for a short time this weekend, which will impact your ability to access your Centrelink online account or Express Plus Centrelink app. We appreciate your patience while we continue to make important updates.
SCHEDULED MAINTENANCE: Centrelink online accounts and Express Plus Centrelink mobile apps will be unavailable from AEST 10PM SAT 21 July to AEST 6AM SUN 22 July while we carry out routine system maintenance. ... See MoreSee Less
Frustrating when you receive a letter asking to contact you tho and I can’t get through 😔
If I’m on unpaid maternity leave from my employer am I entitled to any payments from Centrelink (depending on my partners income of course)
I know to fix it up I will have to call or go in. But can you tell me how we were entitled to the full amount of supplements for 2 kids yet only recieved 1709? I also overestimated for the year by saying $13500 each for my partner and I and we only recieved $12671. So I dont quite understand.
My mum lodged her tax on the 12th and yet her ftb is still balancing hasn't been updated since the 13th according to her app
So angry with you. My daughter was investigated this year for 2011 and was told she needed to pay back money. She started a payment plan and you took all her tax refund. She did this payment in good faith. You took her tax refund and put her into financial hardship... Shame on you.... The government has alot to answer for....
Can someone provide some insight as to how I receive the 5% withholdings for the financial year for child care rebate we over estimated our income so there should be no reason why we wouldn’t get all or some of it back. But how? Is it paid when we do our tax returns? Thanks!
I've received a letter stating my 7mnth old son hasn't had all his needles, but he has how do I prove that he has
Can you tell me what that income theshold is for the $700 per child?
Everyone else I know has gotten their tax back and I have no idea when mine is coming through. I got a letter and it is making no sense whether or not I’m getting any money back. Are you able to help me figure it out? 🙂
I really can't believe how hectic it has been for me to do this new system juat so my child can go to kinder.
He is up to date with immunisations and I have been sent a letter stating just that, yet my claim has been unapproved because he isn't immunized?!!!
Wish there was a call back button just ridiculous
Family Update, I have recently changed my payment type and now only receive FTB. Will I still be entitled to the end of year settlement that I used to receive which was a certain amount of $$ per child? I'm now partnered and our combine income is $87,000
Iv been with my partner for half the year on family tax a and b now before i was on spp partners taxs is done already ... do i get a supplement for my 4 kids ?
How long would I be expecting to wait for my ftb balancing after already receiving both mine and my husband's tax returns in the bank?
Do you guys do call outs on saturdays coz i got a call from a private number was a lady. I was asking her a question when she hung up and now my paranting payments have stopped without telling me. I have a phone call proof
How long will it take to receive a parental leave payment?
Super happy here, ftb payments were balanced less than 24 hours after lodging the tax return 👍
Hi when do u balance the child care payments plz
I was on the phone today for close to 2hrs to Centrelink. To find out what’s is going on with my ACCS (the old jets) only to be told to go online and do what I have already done weeks ago. So I go online and I can’t do what they say because I’ve already done it! All I want to know is when it will kick in as according to childcare it hasn’t.
I've received a letter from centrelink stating my husband has not lodged his tax return for 2016/2017. And if it's not lodged by October then I will need to pay back everything I was entitled to for that year. My husband has lodged his return, we have received the notice of assessment from the ato and I have completed the task. I have tried numerous times to contact the families line without getting through. I have been into my local centrelink office twice this week and they cannot see that it had been done they have not received notification from the ato. I don't know what to do. Please help. Thank you
I’m doing my tax online and was wondering if my carers allowance or family tax benefit is a taxable income
It's really disappointing how hard it is to get through on the phones especially when it's something that can't be done online
Why is the incorrect rate of tax taken out of the paid parental leave payment
Before I received this benefit I was told the correct rate would be taxed but it was not.
this same thing happened a few years back when I received the payment as well now I have a tax bill for this again thanks
Hi I don’t lodge a tax return and don’t have an income only my partner works. He has done his tax return and received it back. I submitted. Claim for lump sum ftb on the 5th of July haven’t heard anything.
What is the income cut off for receiving th ftb top up please? Hubby and I have done our tax and ended up having to pay back $40 (I accidently under estimated by $2000 due to hubby's increased overtime). Can't find the cut off any where on website. Thank you for your assistance.
Just wondering if anyone else relying on the preschool exemption has had problems with their hours being applied? Apparently Centrelink has received my hours but not that she's in a preschool program even though my daycare triple checked they had ticked the right boxes. I've been told by Centrelink it must be something on their end and has been referred to IT.
Been trying all morning and saying it’s disconnected. Got a rude lady on the phone so I hung up.
I was granted 55% and both me and the childcare worked out the price. Less then a week it was changed to 52% with no notice to either me or the childcare
Did an online estimate and it says we should be on 85%!
That’s $200 a fortnight less then what I’m paying now!
My son started day care last week. My CCS was approved late June yet my day care still havent received any communication or payment from you. They want me to pay full price and I just can’t afford that. Why has this change over been so difficult
I already fill the form of child care subsidy and my child already enrolled in family day care then why it’s show there is no enrollment in this year
How I confirmed my child erolment for child care subsidy
I’ve been trying to get onto 136150 all week and it doesn’t connect. Have been onto the indigenous line all day finally got through and got disconnected before I could even ask my question currently on hold to them again.
We have a child care subsidy in place but the daycare aren’t receiving anything from Centrelink so we’re still getting charged full amount even though the app says were approved for 81% and 100 hours. Can somebody please help me we can’t keep paying the full fee. I went into my local branch but I have a new born baby and she was to unsettled sitting there for over an hour so we left.
Is there still a child care rebate paid out quarterly from the fee's we pay
Or has that been stopped now with the new subsidy
I've gone to Child Care Subsidy and then Enrolment but it says "There are no enrolments on record for the current financial year". My child care provider said I must speak to Centrelink but I can't get through on your 136150 number. Any help would be appreciated as I don't want to pay the full fee.
We updated our details as soon as we were told too, but then couldn't update our income estimates for ages because online services kept saying 'cant update because updates are pending'... then a generic system generated income was updated to our account. When i could finally fix it, i did, and now our family payments have dropped to more than 1/2 of what they were & rent assistance seems to have "fallen off"!! We've sent 2 online requests to have it looked at, 3 payments have gone through (so 6 weeks later) and we still haven't had any resolution or even a phone call back. We both work, so can't sit on hold for 2 hours 😡🙁 very frustrating
What would be great, is if I could actually get through when calling centrelink, instead of “call busy”.
How is this remotely fair? Centrelink has time to take my tax away for some debt I didn’t even know I had, but I still have to wait until the 4 of August for my outcome? I am stuck paying full fees which is barely affordable.....
I confirmed one of my childs enrolment on 9/7 as prompted through the myGov app but he is not listed in the children assessed section? He started family daycare 9/7 and they have sent me a bill for full fee
Hi, My son's CCS was canceled after I saif his details on line were incorrect. As I should have I selected the fee was incorrect. Next thing I know my childcare manager told me I no longer have CCS. Ive gone through and accepted the daycare acceptance in order to 'reset' the CCS and I've just completed the CCS acceptance through the centrelink mobile app. However, the CCS enrolment date is still incorrect. It is showing enrolment start 12 july when my son has been in constant daycare at the same centre since Aug 2017. I have attempted to call the families 13 xx xx number many times and I keep getting a disconnected/rejected tone. I want the CCS fee backdated but I dont seem to be able to get hold of anyone to get this sorted. This was not last minute as I approved all the documents as soon as they came available. Being charged full centre fees where I have my son is financially hurting. I need some one to help me please. Thanks.
Mine and my husbands noa as been received by centerlink as I was told over the phone but they are still waiting to balance my payment. Is there a reason? Could they be waiting for the 23rd to balance ccr at the same time or....?
Not wanting to get on the phone again with them. So anyone that may know please comment.
I just enrolled my daughter in child this week as I will start studying next week. I want to check on the progress of the claim and if you need any additional paperwork. Unfortunately your lines are busy.
I have been calling every day this week and have not once gotten through! My MyGov states we are entitled to 100 hrs at 58.99% our childcare centre says that we are recorded as 0 for both!
I applied for child care subsidy back on 7th June for my son for vacation care over school holidays and it said my claim should be processed by 8th July but still not approved or finalised?
What do we do if there is no section for CCS on the online services? I'm currently spending my morning attempting to get through to the families line
Still waiting for my FDC scheme provider to do whatever they need to do to rectify the fact that it is still sitting there disputed :/
When I put my child subsidy claim in it asked when my daughter starts highschool which is next year, then it took away her primary education details and I have tried to amend it and keeps saying successful, then I check and it says she is not enrolled.. What's the go with that?
What number can I call to speak to anyone actual person? I've tried calling 136150 but the call doesnt even connect!
Is the single income family payment included in ftb?
What about if im not enroll my sons for child care subsidy? Cse im looking after him at home cse im not working? So no need for me to enroll him?
I already fill the form of child care subsidy and my child already enrolled in family day care then why it’s show there is no enrollment in this year
How I confirmed my child erolment for child care subsidy
I’ve called a few times as my percentage is showing wrong on the website and the providers are charging that rate but when I call Centrelink they say it’s right. And that the providers need to call so they do and are advised the parent needs to call!!!
I can’t view attendance records for the 2nd to the 8th of July. I was charged in that week even though my son didn’t attend. The centre can’t explain why as everything is balancing. Any thoughts?
Hi, my child care subsidy has been assessed for the wrong child, and other details are messed up. I completed the child care subsidy task over the phone in order to avoid something like this happening. I have been trying to call like most others, only to get an engaged signal. Can you please advise how I can get this rectified ASAP?
This year, we'll start balancing child care payments from Monday 23 July 2018.
We don't balance child care payments and Family Tax Benefit at the same time because we need information from your child care provider before we can start. Your payments will only be balanced if we also have your actual income details or you've advised us you're not required to lodge a tax return.
It only takes 60 seconds for you to help us improve our service, click this link now speechbubble-blog.dhs.gov.au/familiessurvey4/
Lots of people are supporting us to design an easier and quicker service, for all Australians.
*Please do not complete this survey if you asked us about something other than balancing your payments or Child Care Subsidy*
What does it mean when your family tax part A is being reduced due to child's circumstances changed ?
Hi centrelink, can I apply for lump sum FTB for year 2017/2018 even though I received paid parental leave for some on the year? Thanks
Ok so we did the right thing declaring our family income around $12k more than the actual this year to make sure we don’t owe anything at the end. We’ve got 2 kids under 10 and didn’t get any FTB A or B all year still Centrelink comes up with a debt.! How??
Hi Family Update I had an ATO debt which was less than what I’m owed in supplements, ATO confirmed to me today it was cleared out my supplements balance on the 17th and my balance with them is zero but today I downloaded a deduction statement and it’s showing my supplements as parked and the nothing about any money sent to the ATO 😖 still the same amount in supplements showing.
Iv been trying to call all day and just keep getting line busy 😈
Centrelink or Family Update I have applied for FTB online on May 30. Today i still have nothing or heard nothing. I have lodged already. Hubby has not yet but we have been separated for the last 2 yrs reconciled in may, i notified centrelink of this & they stopped my ftb completely. Im unemployed as of reconciliation so why am i still waiting? Also my youngest daughter was in childcare right up until i finished work in April hubby wasnt with me but do i have to wait for him to lodge to get cc rebate?
Hi, my daughter attended a daycare centre up until Feb this year. I rang centrelink up and they were unsure of what I was asking, will we still get money back considering a % was still kept? Or what happens?
Hi have been trying to call keeps getting disconnected, my balancing has been pending for a long time while my husband's tax has been finalised for nearly a week, is there something I can do to work out if there is a mistake or I have done something wrong?
When I go in and look at the child care rebate it says that my daughter isn't in a registered center. I don't understand as she was in the same center last year and it never said that.
Mine says in progress since July 4 then says awaiting actual details for you or your partner...never had this happen before
Literally impossible to contact centrelink. After entering CRN the voice system decides to hang-up because 'you've contacted recently'. Sure, but centrelink didn't actually fix the problem! Been trying 2.5 weeks to get through to fix up child care subsidy issue.
I have been waiting since the 3 rd me or hubby not lodge and all my friends and family that have to lodge have all received theirs and I’m still waiting been told 5 different things as too when I’ll receive
My husbands tax is unable to be done due to an issue which is trying to be rectified. I’ve done my lodgement. Is this going to effect our balancing, thanks
Hi we received both and getting our tax done on Tuesday do I need to do anything or will it be done automatic?
Would be lovely if the phone line wasnt always engaged!!!!!
I received a letter stating we are not entitled to FTB A.. but nothing in the letter about FTB B???
Is there a threshold for FTB B?
A friend today had said they make just over 130K combined and they have received FTB B .. they also have 2 children.
I only have the one child (9mths) and we didn’t make that much..
just wondering how it works? (First time ever using Centrelink)
My child was still attending a child care centre from June 30 2017 - December 2017 & I was receiving CCB & CCR. But as she started Prep this year she obviously hasn't attended this year at all. With the subsidy being introduced, will that affect whether I receive a rebate for the 5% that was kept or not?
If I get my ftb on the 23rd will my ccr be included in this payment
I have received 2 letters in my inbox both dtd18th july, both have different CCS rebates on them and both have different rebate hours as well so which one is valid??
In regards to balancing ftb payments and the supplements we get, mine still says "in progress"
It says the last update was the 14th, which was a Saturday. How often do updates occur, and is it normal they occur on weekends? According to the table on the website I should get paid monday, but if there is a delay is there any way i can get financial help? I had vet and doctors bills so i used my rent, telling the real estate I can pay them on Tuesday. I am single, working part time and unable to get any advance payments at the moment.
I haven’t recieved any rebates for anything just yet.. says not due to the 23rd according to the chart .. I guess it’ll be real close to that date 😂
I have been trying to get a hold of someone on the call centre but unable to get through. I have questions on the hours allocated to me and how day-care centres can use those allocations.
Why can’t be get through. On the phone lines
so my son has been in child care in and out over the last year dose everyone get this how dose it work??
Looking for your Centrelink payment summary? Your destination is online!
If you received a payment during the 2017-18 financial year, you can download your payment summary now, using your Centrelink online account through myGov or with the Express Plus Centrelink mobile app.
Due to a medicare mistake, I had to overpay my son's childcare rebate, and now need to claim that back on tax. I'm trying to find a statement that shows me the dates I overpaid, and can't find it anywhere online. I've tried calling centrelink multiple times, receiving an engaged tone. I'm now on hold to complaints to try and talk to someone. Can you please advise how I can find this? Thanks.
I just went to do my non lodgement and it said I needed to update the part tax free pension or benefits received, it was automatically filled with $1000 where do I find out how much I have received?
Can I ask why it’s not possible to be kept on hold? Many people don’t have the “luxury” of constantly redialing. Can I speak to someone online about my childcare rebate?
That would be fine if I could access my Centrelink account online. Haven't been able to get access to it for over 3 weeks and continually get a 'Bad Request' error message. That's pretty ordinary.
hey I received letter for my senior parent to fill out form q286 and supply all supporting documents. The form does not exist and even my accountant can't find it. How many other people have received the letter with request for information. ? lots I think maybe thousands. who tests these comms before going out.😫
Hey Centrelink. I’ve already completed my childcare subsidy assessment. But now I have a new baby to add. How can I add him to my assessment without having to do the entire claim over again? Because when I tried to add him, it asked for proof of birth again and this has already been done with Centrelink previously. Please advise.
I was never asked by Centrelink what my partner had actually earned in the year but my account has been balanced and I have been paid what I was “owed” but nowhere in any statements does it say anything about what my partner was paid and I’m worried they’ve balanced my account as if he didn’t work? Does Centrelink look at my partners tax return and then balance from that? We also weren’t paid the single income supplement either (only my partner works)
Can I ask why there isn't more of a push from child support for mother to get part time job considering centerlink do when all children are at school and mother can earn up to $20k before paying tax.
I don't receive any Centrelink benefits and anything I may have been entitled to gets paid when we do our tax return.
For the last two financial years 2016-2017 and this year I haven't received anything and our income not very high.
Can you please PM me if possible.
I’ve applied for a New start allowance on the 27th of April, 2018 and I have completed all required forms and given them in. My claim is still ‘processing’ and I am yet to be paid. After months of no income, I am struggling financially. How longer do I need to wait? If you guys could help me, that would be great. 🙂
hoping someone will help. when completing the spouse section can someone tell me which one is correct. he got centrelink benefit and worked. So lets say he earned $500 from work and $1500 from centrelink
Taxable income : $2000
Centrelink pension/allowence: 0
Taxable income: $500
Centrelink pension/allowence: $1500
Centrelink pension/benefit: $1500
Looking for legislation, codes, acts, and rules? Look online
Looking for someone who ignores them all, head to the Department of Human Services
Do u still get the school bonus for your kids that go to school
I have various questions. I am trying to call the families line since 2july. It’s busy all day. I’ve now been on hold to the Indigenous line for 40 minutes. When can I speak to someone?
Hey guys, I have been trying to call for over a week and it comes up ‘User Busy’ every time 😞 my daughter was born on July 3 and I uploaded her Proof of Birth to complete my Paid Parental Leave application on July 5. I still haven’t heard anything... I have tried uploading on the site and again on the app and each time it says it is successful. How long can I expect to wait for a letter of confirmation or for the payments to start and to receive my daughter’s Medicare card? The application for PPL was approved before her birth pending receipt of the Proof of Birth. Thanks 🙂
Perhaps I would have more luck chasing down the mobile service centre to finalise a claim I submitted two months ago. Seriously, we have spent days on end trying to speak to someone from Centrelink over the phone to finalise our claim only to get the run about and then an abrupt hang up. Your families contact number line is engaged every single time and isn't even connected. I visited a centre to provide the details and finalise a month ago and still no luck, How do we actually speak to someone from Centrelink, it is impossible.
I’m trying to do my non tax lodger online and it’s asked me to update the part ‘tax free pensions or benefits’ it was automatically filled with $1000, how do I find out how much I’m ment to have there?
Dropped in at Eden yesterday. Friendly informative staff who answered all my questions and more about Vet Affairs and Human Services. Left with a fist full of info and some weekend work 🙂 Well worth the visit 👍
I have been trying to get in contact with Austudy for around two weeks now. The phone doesn't even ring and it just says "line busy". Is 132490 the correct number? Is there any other way to deal with Austudy like an email?
What time are you available to
I attended the bus in Pambula today. The service was wonderful and the staff were courteous and efficient. It was nice to able to talk to someone in person instead of being put in front of a computer screen.
It would be great if this service was more regular than once in every 10 years.
🙏🏻🌸Thank you to the staff that assisted me today.
Don't visit if you need info on Child Support. The truck mentions it, this page mentions it, however the friendly staff can't help you whatsoever with child support issues!!
Braidwood times 26th July Opposite Ryrie Park , Wilson St 9:30 - 3:30
What times will you be in Braidwood ????
Times in braidwood please ...
Wish I knew you were in Eden today 😔😔
Georgie Williams I can’t tag the paper in this ...... might be useful dates for some people in town 🙂