Hi Hank, this is a copy of the message i have sent my local member about issues with centerlink, this is the latest in a long list. The first thing was last tues my FTB was about $200 short, i call centerlink im told i havent taken responable steps to claim child support, i inform him i did this back in September. So he escalated this to another dept i would hear something within a few days. Friday havinv heard nothing i call again to be told the same as tuesday and the have escalated it marked urgent because it was never escalated at all on tuesday. Today still aftet not hearing anything I call child support to be told ive done everything back in September and they required no action from me at all, they transfer me back to centerlink where again in told the same line as the 2 previous calls, i inform them i have just spoken to child support had a case number ect. Where im put on hold for 40 minutes the girl (Sharna) looks right into it, she comes back to me and tells me it was never escalated on the 2 previous calls and she had actually spoken to someone from the dept and theu were working on it now. As they could find no reason for it happening in the first place. Now if you remember this is the latest in a very long line of issue i alone have had with centerlink, if you question them you are either treated rudely or they simply hang up or they just dont do what they should of done in the first place. Today Sharna was awesome she cared about her job she did the right thing and the problems fixed. Is it any wonder people get angry and lose hope in a deptartment that is broken from the top down?
A fantastic lady, and so passionate about her work. Lovely profile! 🙂
Maybe you should acknowledge that the child support system needs reform #reformcs because this is causing multiple people to commit suicide on a daily basis
One in three cases of domestic violence victims are men, but hey, she'll be right just go man up.
Hi Hank. I also have been on a mission to provide food to those in desperate need also Sir. From Victoria, I have had to advocate and source food for a very hungry family in another State. The CSA client has been waiting since the 8/4/16 for a COA Officer to process a straight forward Change Of Assessment. The 'Client' has made multiple written requests and emails and is being completely ignored thus far. If you could please respond to his email to you I would be most grateful. If you could also ADVOCATE on behalf of millions of DHS/CSA Clients, would also be greatly appreciated Sir. When I run out of resources for them, could the Government please provide a $300.00 a plate dinner for them each. Or part thereof, would be fantastic thanks Sir.
Hank, your DHS staff have the default strategy of calling the relevant state police force in the event of an at risk caller or client. There is no follow up, no offer of assistance and certainly no empathy. Their sole purpose is to collect is it not? Anything else is an embuggerance for them.
Any notion of DHS supporting paying parents is nothing more than lip service and a doctrinal need for plausible deniability at all costs.
Why not just tell payers that they're more important as a revenue stream than as people and we can then save ourselves the trouble of pretending otherwise.
It's a shame they don't support men who have experienced or are escaping domestic violence. Every bit helps though. Maybe one day equality will kick in and these organisations may help PEOPLE that have experienced domestic violence rather than leaving men out of the equation and instead single us out as perpetrators. No violence is ok regardless of race, sexuality or gender.
I like how you exclude helping ALL victims of Domestic Violence, and focus solely on women, and children they have with them.
Your agency wasn't so keen to help a 15 year old male escaping a highly abusive mother.... I remember having to learn where on the street it was safe to sleep, where to get food, how centrelink didn't give a rats I was homeless, and refused to help because I could not give an address.
But I was male aye. It's all good.
You should amend your lie to state CLEARLY you only help those kids fleeing with WOMEN
Oh, and I volunteered in a crisis centre when I was homeless. The amount of MEN who called trying to leave abusive women who were told flat out no help available, you can't take your kids because SHE, the ABUSER, will just have you charged with kidnapping, Was UNBELIEVABLE! At least 1 male a day was calling looking for a shelter for HIM and his kids.
But no help for them aye Hanky? Cause it is a male trying to flee with his kids!
Reminder! Make sure your details recorded with us match the details your education institution have for you. Info such as your name, date of birth, student ID and study load need to be the same. If they're not, we may ask for more info later.
My daughter simply is unable to get her payslips. She's started a new job and is on YA. She's asked and asked but to no avail. Admin told her she'd receive them by email but she can't report accurately her first fortnightly earnings because she has no idea of the hours or pay rate. She was given no information whatsoever and they're very elusive in answering her requests. She's writing down her hours but this first lot of reporting will be inaccurate. How will this be rectified if it keeps up?
Are your study details up to date? If you're not sure, check online now using your Centrelink online account through myGov. It's better to be safe than sorry, and keeping your details up to date means you avoid a debt which you'll need to pay back.
I need to update my son's study details (I have authority to act on his behalf) but when I try to do it online I get the following message: "Your Study Information cannot be updated at this time. Please try again later." This message has been there for over a week. Trying to call the 132490 number I have been getting an engaged signal for the past three days. We have received a letter to say my son's youth allowance will reduce dramatically after 30 June when his current course finishes and all I need to do is give the details for the course he will start next semester and all will be well. There does not appear to be any way to contact Centrelink via email or request a callback anymore. I will have no choice but to go to a Centrelink office, which is an hour away and $30 in petrol and when I've gone there in the past they have told me "we are all generalists here and you will need a specialist to deal with your youth allowance issue, you will need to use the phone service". This situation is obviously designed to make people give up and go away but we can't afford to do that. When is the problem with the call centre going to be resolved??
Hi just wondering why I got a letter on the 18th stating my youth allowance has been suspended, but when I checked on the MyGov account, my next payment is on the 28th? Has there been a mistake in sending me that letter?
From mid-July, Centrelink payment summary details will be pre-filled for people in myTax.
You can access a copy of your Centrelink payment summary through your Centrelink online account through myGov, or the Express Plus Centrelink mobile app. You can also request a copy through phone self service or from the self service terminals at our service centres.
Certain payments such as Family Tax Benefit, child care payments and Carer Allowance aren't included on your payment summary. If you only receive these payments, you won't get a payment summary from us.
But single parenting already get a discount on electricity - they get paid more until child turns 8yo and after that we lose it all and the rest of us on less income benefits don't get bonus go help us out. WHY? I had read there is an energy bonus coming out before 30 June - is this out or do the rest of us on austudy/newstart etc get help too or do we miss out? I was desparately counting on this as of course my electricity meter gets read AFTER the July 1 increase in electricity costs 🙁
Why aren't carers on the carers payment eligible for the payment too
And sole parents who have children older than 8 and have been shoved on newstart even though they work won't get it?? Even though they struggle too. Do we use less power as the kids get older??? No!!!
Hi, im trying to suspend a centrepay in my online account but it looks like its changed, am i still able to do this myself or do i need to get a customer service operator to do this?
Wowww a once off payment of $75 like that's going to help with the latest rise in Power.....
Family update am i not eligible for this as im parenting payment parterned?
I hope my bil on dsp doesn't get this. He hasn't paid a utility bill in his life!
I tried to do this a couple of days ago, it's closed they said??!!
Carers payment isnt eligible. Why is that? Even new start isnt eligible although that doesn't affect me.
Kathy Dengate tell nan she'll get a extra payment on Monday
Oh yeah she's happy now, extra 75 bucks.
Glenn for your mum
Do single parents on newstart receive this?
It's just $75
and people on newstart allowance miss out again
$75 is the amount i get
Mary Sheather nan should get this
Mj Hayward you will get this
What about parenting payment partnered:/
Hi am I not eligible for this as I'm on Newstart and I'm single
Family updatehi I was wondering if you could tell me the amount of family tax a and b per yr I should be entitled to my husband's my carer and I'm on dsp and we have two children one is 4 the other is 6 months
There is alot of confusion regarding people with debts (on payment plans.) Receiving the supplement. If you have a Debt that is NOT from FTB OR Parenting payment will you still receive your supplements? I was told that because my debt is from when i was receiving DSP (before i had children) and im on a payment plan they shouldn't take any but then other people are saying they'll take the lot and take it off the debt? Can you shed any light?
I let them know early this month for 2016/2017 that I don't need to lodge a return. now it comes up with 2017/2018 do I need to ring them again? And I'm on ftb and dsp and my partner is on dsp when do we know if we're getting a supplement payment
Hi I receive FTB A and B, working casual and earned well under the tax free threshold. Does this make me a non-lodger or do I have to do a tax return.
When I rang center link other day they said it'll be paid automatically, didn't mention anything about having to doing anything else about lodging or non lodging so now I'm confused
I receive my Final family pymnt for 2016 on the 30th June. Sole income benefits for the entire year. Any idea when my supplement will be paid.
What date do you mean by last payment of the financial year. My next ftb payment is Monday the 3rd. Or would it be the fortnight after on the 17th?
This has been my first year back at work but I haven't paid tax as my earning have been under the threshold so does that mean I still need to lodge a tax return? Also I pay tax on my Centrelink payment every F/N so do I have to do anything to get that money back or will it be automatically paid into my account?
My daughter was in my care from July 2016 until April 2017. Who will receive the payment when its balanced, me or her Dad?? I dont need to lodge a Tax Return but my ex does, if and when he does them.
i have a ftb over payment as i changed over to defacto. ive organised to pay it off, and i know i wont get my supplement till my partner does his tax return and the lady on the phone from the recovery team said i still have to wait until my debt is paid. is that correct? or will it be taken from my supplement?
I can't see where in the app to report non lodgement
With the automatic system for non-lodgement, will the ftb supplements be processed automatically, quicker than usual?
Im supposed to receive my ftb payment onthe 4th of july will i get my supplement then or after then
What happens if ur centrelink estimate is lower then what you earned with work and pps
I'm on pps and have been all financial year, how come I am never eligible for single income supplement?
have been my Gov account and there is no Non-Lodgment Tax Return button
Just wanting to know when you the payments are take place and then.
How much roughly are we entitled to as a single parent of 3 children
I don't not have to lodge so when roughly do I receive it
If my final Ftb payment is on june 28 i know i dont need to lodge a return when is balancing likely to hapeen
Do I need to inform Centrelink if I'm taking my child out of daycare?
Will the supplements be paid automatically according to ftb, or will they be paid after we lodge a tax return?
This confusing, I was told by a Centrelink worker that I don't need to log a tax return, yet I do and then I'll have to wait til 24 July, what is actually going on?? You guys said because I was PP all year even though I worked you guys will automatically balance my payments yet I still need to log a tax return
How do I let Centrelink know I don't need to lodge a tax return I can't find it on the app? And how do I let them know for my partner who works and doesn't receive Centrelink? He's not lodging a tax return.
I accessed a small super claim earlier this year due to financial hardship will i need to complete a tax return before my payments are balanced?? im recieveing ftb a and b and spp?
If using the Express Plus Centrelink mobile app to update your 2017-18 income estimate, please check that you have downloaded the latest version. The most recent version will be up-to-date and make it easier for us to correctly record your income estimate.
Once you've given us your estimate, the app may direct you to the "Payment Choices" service which will suggest the best payment option for you based on your circumstances. There's information here: ... See MoreSee Less
Paul White when do we have to do ours or have you already done it??
If your circumstances havent changed from last year do you still need to update? Or will it just roll over?
I handed my RA form into Centrelink a week ago. How long does it take to process?
If and when the app decides to work 😡
not much good for those of us in remote locations away from mobile access.
I pay tax....
I have a colleague who receives excluded benefits under Section 57 (not 57A) of the FBTAA. The "issue" is that DHS forms and staff have no way of them declaring this - they spent hours at an office. 57A and 57 relate to different institutions. How should these excluded benefits be declared to DHS?
what's going on with your phone? I've been trying non stop to ring the family number I was given (136150) to let you know my daughter was born earlier than the expected due date, and it's constantly busy (can't even get through to the automated message) so I've given up on that and rang the 1800 complaint line to let you know there's something wrong, and now I've been on hold after the automated menu for going on 20 mins! surely you don't have that many people ringing the complaint number? The express app has no provision for me to let you know she was born early, so I need a human please!!
why is it that these payments are still not showing up in amounts due after june 26 ?
And the middle class hard working family misses out again. 👌 As the cost of living rises, wages stay the same, and any sort of government assistance for working mums and dads decreases... Any wonder the unemployment rate is so high.
Donna this may be coming next week
Why do people on Carer Payment not get this?
Christine show kc
Single parents on newstart will miss out on this payment
I thank you
we just lost our whole FTB A & B 🙁 just devastated
Do people on new start get this??
Hot dog! A one off!
What about refugees? What do yet get? They must be saved before anyone else.. sic
So carers are ineligible?
Thank you on behalf of seniors.
Josephine Rey Michael David will get extra $75 once off in his pension
Joshua Webb pop and Roslyn ? Lol
Really?David asking now why is the reason??
Lindsey Hocking u should get urs Thursday
And for those of us that have an application for DSP still being processed? (submitted in late April)
Trying to get through on the phone to Centrelink is near on impossible. Why do we keep getting the busy signal all the time!!! I can try for hours and not get through. As a carer I don't have time to sit around trying to get through and you have put my disabled husband who cannot work onto needing to report earnings without any notice!!! What the hell people!!!!! So pissed off.
Why for the past 3 days has any contact line to Centrelink been engaged??? They ask us to provide information - yet we can not get through ?? Clearly there is an issue - wouldn't it be a good idea to advise people via social media or via an automatic text system that Centrelink are experiencing huge delays and provide an alternative way to submit information?? Not rocket Science, especially for the Elderly and Pensioners that rely on these payments and services. Clearly something needs to be done about this, in this day and age with technology and people who are looking for work , you could employ more customer service consultants , rather than automated robots to answer the phone - that's if you can get through and the line isn't busy or if your not on hold for over an hour and then the phone just cuts out - some people do actually have jobs.. they work hard and pay taxes and can not spend their days trying to get through to or just drop in to a customer service centre because they have children to collect from school and cant sit in a Centrelink Office for hours on end , just to provide information that literally is the same thing that you tell them each fortnight ! What an absolute Joke this Government organisation is.
Dee N Steve Kerr
Leenie Wheeler, could this apply to dad? 😛 hahaha jks
What about grandparents or any careres of children that are not disabled. Why are we not entitled to the carers supplements
someone who is disabled doesn't always need as much care as someone who is , so that's why some people get a carer supplement
Why is the payment for under 16 more than over 16? Care needs don't change for my situation.
I care for my son who is 20. Do we carers get any bonus payments?