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21 hours ago

Student Update

Are you returning to study in semester 2? If you are, now's a good time to start thinking about options for purchasing study materials.

Students who got the Student Start-up Scholarship in the past won't get the scholarship anymore. It ended on 1 July and was replaced by the Student Start-up Loan for eligible students.

The best place to find out about upfront costs of study and ways to access materials is your institute of study.

If you need financial help, you can apply for the Student Start-up Loan. This is a voluntary payment of $1,035 that must be repaid. More here: humanservices.gov.au/startuploan
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Are you returning to study in semester 2? If you are, nows a good time to start thinking about options for purchasing study materials. 

Students who got the Student Start-up Scholarship in the past wont get the scholarship anymore. It ended on 1 July and was replaced by the Student Start-up Loan for eligible students.

The best place to find out about upfront costs of study and ways to access materials is your institute of study.

If you need financial help, you can apply for the Student Start-up Loan. This is a voluntary payment of $1,035 that must be repaid. More here: humanservices.gov.au/startuploan

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Darcy Pierce

Darlene McLennan

Would be allright if my course was a approved course

Matt Heslington - FYI

Is there an estimated amount of time as to when centrelink confirm that you are studying? It'll be tough to begin a course without materials with help of the loan. Thanks.

In other words, in order to receive a start up loan you'll need to apply for it?..

Marlo Hopkins

Dayla Tikeri

how can I find out what courses are approved

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2 days ago

Student Update

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2 days ago

Student Update

Have you lodged a claim for a student payment? Make sure you have provided all the documents we need to process your claim. Missing information and incorrect documents for your claim will affect how long it takes to process.

It's important that the documents you supply are exactly what has been requested. It's also important that the documents you provide are clear and staff will be able to read them.
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Have you lodged a claim for a student payment? Make sure you have provided all the documents we need to process your claim. Missing information and incorrect documents for your claim will affect how long it takes to process. 

Its important that the documents you supply are exactly what has been requested. Its also important that the documents you provide are clear and staff will be able to read them.

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I've been waiting since April for mine to be reinstated 😔all documentation is in, call centre said can't see why it isn't processed

Are online courses accepted to be eligible for youth allowance student payment?

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3 days ago

Family Update

Whether you're preparing for a new baby, or need some advice on how to talk to your teen, the Raising Children Network have got you covered. With tips and advice for every stage in life, they help parents with the day-to-day decisions of raising children. Check out their website here: raisingchildren.net.au/ ... See MoreSee Less

Whether youre preparing for a new baby, or need some advice on how to talk to your teen, the Raising Children Network have got you covered. With tips and advice for every stage in life, they help parents with the day-to-day decisions of raising children. Check out their website here: http://raisingchildren.net.au/

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Is there any reason I can't get through to your parenting line at all, been trying consistently the last 20 minutes and keep getting the busy signal. Same thing happened yesterday. I need to speak to someone about my paid parental leave, this system is so not user friendly!

How long does family balancing take centrelink had to do non lodge on Thursday last week thanks

Is there a delay in REGULAR payments? I am meant to get it today and it isn't in my bank. It's always in first thing Tuesday mornings.

Is there a problem with your phone lines ? Family and carers line is always engaged can't get thru and its like that everyday. Its ridiculous.. how am i support to check on a claim

If the ATO stuffed up and doubled spouses fbt and therefore increased the reportable combined income, and an innaccuarate debt has now been raised due to overpayment, how long will it take to rectify? The error has been resolved by the ATO now, but the incorrect combined income still shows in my family income history section. Pretty frustrated when my entire tax return was wiped out by a mistake i didnt make. Can someone please let me know how quickly it will be rectified?

Pity when you are on hold for a very long time and then get hung up on....

Hi I just got a message about my daughters. Vaccition updates she has had all her needles and is only 18 months

When does childcare balancing start not the fta/b. The one where 15% is held. Am sure my daughter's childcare centre has sent in paperwork.

I'm Father Of 6 Newborn Babies Plus My Pension Cut Off Never Told

Hi just a bit confused it says on my app where the supplements are balanced that i will receive the ftb part B supplement but as yet it has not been paid I have received only the part A supplement payment.

Jacqui Tindle

Deepa Malhi

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1 week ago

Family Update

It's important to take a moment to double check the information in your non-lodgement advice before you submit it.

If you've made a mistake and your payments haven't been balanced, you can simply start the online declaration again.

If your payments have already been balanced, or you are unable to start the online declaration again you'll need to call us on 136 150.

More on how we balance your payments here: humanservices.gov.au/balancing
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Its important to take a moment to double check the information in your non-lodgement advice before you submit it. 

If youve made a mistake and your payments havent been balanced, you can simply start the online declaration again. 

If your payments have already been balanced, or you are unable to start the online declaration again youll need to call us on 136 150.

More on how we balance your payments here: humanservices.gov.au/balancing

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Let us know how we’re doing so far! If you asked us a question about balancing your family payments, please complete our quick survey. It only takes 60 seconds to help us create a better service for all Australians. Click this link now: speechbubble-blog.dhs.gov.au/family-survey-3eform/

i have tried to balance ftb but it still says its waiting on mine and my partners income details i have now rang up 2 times about this and it still says the same i'm so confused

I got my balancing payment today and for money back for underestimating, I actually thought it was my ftb bonus when do they start coming in?

Have attempted to call over 100 times (not exaggerating) to the 136 150 number having a busy line every time, this is not acceptable from a goverment organization.

Hi, l don't need to lodge a tax return but my husband does...what do l do?

I can't even get through on 136 150 all I get is an engaged signal not even a recording or message?! Please help I need to sort out my CCB & CCR! Thank you

Im getting family tax back. Yet the date has now changed Three Times. Please explain

I have done this 3 times. I called yesterday as it still says balancing on my app and was told if nothing shows up in a week to call back. The lady told me to do it again yesterday so I did. Still waiting on ATO to send my husbands details across even thou he doesnt dona return as he doesnt pay tax. He is ynder the tax threshold

There has been an error made on my online lodgement. I didn't realise pre filled information was already loaded so I only received single parenting payment for part of the year before I became partnered but it's loaded twice now ( once pre filled and again when I manually entered it) so it's saying I've earned double the amount. How will this affects my payments being balanced? Tried ringing but can't get through to fix it.

I don't understand how use can balance my child care benefit and rebate but haven't balanced my ftb as use haven't received my income? Is this a mistake

How do I advise non lodgement on the app or the online services. I do not get the option. Anywhere on either of these and I have updated the app.

Hi family update. Me again. My balancing still hasnt happened. My last payment was last Monday (17th). Both my husband and I have done a non lodgement with ATO and CL. My app says still waiting on income information, but all this has been supplied. Would be worth calling CL in the morning to check up on my balancing? Many thanks

How long after my husband did his tax return would it go through to Centrelink

From what I have seen it says my last payment was on the 17th of July so my payments should be balanced by today. Nothing is coming up in my app

Hi family update i haven't worked this financial yr but have received child support do i have to lodge a tax return or do a non lodgement thanks

Question I have received my arrears but it says the payment was reduced do to a change in my child's circumstances... does it change if they go from primary to secondary school?

Question? I have a debt through Centrelink. Will my husbands tax return be used to pay that off? I have a payment plan in place.

Hi family update, my ftb has just been completed and it says that my ftb part a has been reduced due to "your child's circumstances changed" both my kids are still only young one is 6 other is 3 so I don't know what that could be?

I call every year after my notice of assessment goes through to make sure I have done everything so the balancing can happen. And I am so glad I do. Last year I ended up being mucked around for about 6 weeks. This year has thankfully been a lot smoother. Should have it balanced by next week.

Hi, so im just wondering every year my partner & i lodge our tax returns & my ftb doesnt usually get balanced until you recieve both our actual incomes, looked today & my income is on their but not my partners but its showing my next fortnightly payment is my ftb arrears, is this right even though my partners actual income isnt on their & we havent receieved our tax returns from ato yet, or maybe its just not completely updated in the system with his income. I hope all this makes sense. Thank you 😊

Hi, FAO took my partners tax refund for my debt which i have spoke to them about and it is due to incorrect coding which they are working to correct. They also took my reconciliation payments for this debt which ive been told i will recieve once this issue is resolved. Will they also refund my partners tax refund?

Hi, I had to complete a tax return, the app says it's balancing is in progress because it's waiting on actual income for me or partner. I'm single, is there anything I need to do, or just wait. Does the balancing happen after I get my tax back? Thanks

Hi, just a quick question: I've lodged my tax return several days ago and noticed that a FTB A balancing payment was showing up in the payment history for payment on July 25. I've noticed now that the date of payment was amended to July 21 but we did not receive it on Friday. Any ideas? Thanks.

Hi just wondering how Centrelink works... an example 66,000 for year dose Centrelink use that amount or the amount after the 18,200 threshold I'm a bit confused as I thought it was after

I dont receive family benefit throughout the year and put a claim in on the 9th July for 16/17 financial year. I just received a letter saying I can't get ftb supplement, does that mean I won't get any normal ftb? How long does it normally take for a claim to go through?

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1 week ago

Family Update

It's been a busy time and we've already balanced many Family Tax Benefit payments. We'll start balancing child care payments separately from Monday 24 JULY 2017 and this will run for at least two weeks.

We'll balance child Care payments automatically once we have all the information we need from you so there's no need to call.
If you've already lodged a tax return or told us you don't need to you won't need to tell us again.

Your Child Care Rebate payments will be automatically paid once your Child Care Benefit payments are balanced.

You can check what information we need here www.humanservices.gov.au/customer/enablers/balancing-your-child-care-payments
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Its been a busy time and weve already balanced many Family Tax Benefit payments. Well start balancing child care payments separately from Monday 24 JULY 2017 and this will run for at least two weeks. 

Well balance child Care payments automatically once we have all the information we need from you so theres no need to call. 
If youve already lodged a tax return or told us you dont need to you wont need to tell us again.

Your Child Care Rebate payments will be automatically paid once your Child Care Benefit payments are balanced.

You can check what information we need here https://www.humanservices.gov.au/customer/enablers/balancing-your-child-care-payments

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Let us know how we’re doing so far! If you asked us a question about balancing your family payments, please complete our quick survey. It only takes 60 seconds to help us create a better service for all Australians. Click this link now: speechbubble-blog.dhs.gov.au/family-survey-3eform/

I've tried ringing but it's engaged all the time...I was wanting to know when I was getting my supplement as I've already had my last payment

How long does it take for balancing of FTB once tax details are received? Mine has been in progress for awhile now.

So that will explain why i got an engaged signal when trying to call about our 2015/2016 tax returns yesterday. Have received a letter to say we need to lodge this tax return. We received our assessment off tax office over two weeks ago. I thought centrelink got information from tax office straight away. Why are we getting letters to say centrelink hasn't received it?

Hello It says complete but i cannot view information as of yet? When i look into my future payments I have arrears payment for FTB due to come in on friday is this the supplement?

So my top up payment date has changed four times now. 18th, 21st, 25th now 21st again. Yet ive not received it. Am i the only one??? Yes we've done all thats required.

Really impressed with how quickly the balances for FTB have taken this year. We have previously had to wait for up to 6 weeks for it to be done. Tax was done Friday & the balance showed in the myGov app yesterday 👍🏼

I am trying to call you guys as per a letter sent and the number provided says "USER BUSY" please can you help me out, I have been trying to sort out child care benefit for my son since February, this is getting a bit crazy now....

We have lodged our tax returned and received both our assessment notices. Do l need to lodge a FTB lump sum form (as we receive our payment yearly) or do you guys do this once you have received notification from the ATO?

Hi, I can see in mygov that I'll be paid the FTB supplement but there isn't anything about the FTA supplement. Will this come at a later date?

Cannot get on to the App for the last couple of years It never ever works. I dont have to deal with Centrelink much at all, I just log onto My Gov every fortnight and thats it. Now I have some appointment this week for Newstart to begin in Oct. I work till 4:30 everyday, then pick up kids. So I can't make appointment. So for over ONE week have been trying to get through on 136150 ofcourse NO ONE EVER answers, your always on hold for at least ONE HOUR. I try to call on my breaks at work. If you call in the evening its ALWAYS ENGAGED. so how am I suppose to change the appointment and how on earth is anyone suppose to get through on the telephone. Sorry but its so stupid. If you have a look at everyones comments everyone has issues with the APP, it never works. So now I won't be able to make my appointment and I can't even get through to notify someone so I can change it. What are you going to recommend

Still waiting says waiting for actual income do I have to ring

centrelink gave me $0 this year and yet they took my tax return.. Can't get through to someone to ask why.. Ridiculous! 😡

I need to lodge a claim for a FTB lump sum, am I best off lodging now, or after our tax returns have been completed?

Hi Team, I have lodged my tax return, and I can see that the FTB is in the process/has been balanced. My payment history is telling my that I received the reconciliation payment on Friday 21st with my normal FTB payment. I did not receive the payment though. Could it be a system glitch?

Hi, my Centrelink account says a payment was due on July 19th (my supplement of Family Tax A and B, plus my balance of Family Tax A as I chose the minimum fortnightly payment throughout the year). I have received no letters as yet stating that the payment will be made to me. But my finance part on the mygov Centrelink says it was already paid. Is there something I need to do for it to be paid? Please note, have already done my tax return and it's currently balancing.

I tried too do a non lodgement online and it said it was rejected contact ATO too file one, why is this? The only income I had was through Centrelink and I've never had too do this before

Hello - myGov shows my supplement payment was being paid yesterday with my ftb. I only received the ftb payment though. Can you please assist with some info on what I should do? Thanks

I haven't received any family tax benefit since I upped our estimate in November 2016, now that we have done our tax returns and I think we were eligible will this automatically be paid if we were? Or do I need to lodge a claim?

So if the ftb doesnt apply to you... is there a reason why the child care rebate was paid last week but not this week? Is this also impacted?

I've already sent my non lodgement to the ato, but just waiting for partner to do his tax once his gets his summary, do I still need to notify Cl? Or does the ato do that once it's finally done? How long does it take before I know it gets balanced once his tax has been done online? Do I need to ring cl to find out or ato? What happens?

I've been trying to contact centrelink re my claim finalisation... do you send confirmation when you have received documents? I want to know if my paid parental leave claim is being processed and I have done everything I have needed to so far but have not received confirmation. It's impossible to get through on the telephone!

Will it show up under income history once you received out info from the tax office?

Is there a section in the app, like there was in the old app to see if my balancing has been done?

What happens when you balance the family tax benefit and child care? Do you put it in our bank? Are they done together?

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Our Mobile Service Centre ‘Desert Rose’ is visiting Kendall, Wauchope, Bellingen and Dorrigo #NSW 1-4 August.

Australian Government Department of Human Services staff can help you with Centrelink, Medicare, Child Support and Australian Hearing payments and services.

Australian Taxation Office staff will also be available to assist taxpayers with advice and information about tax and superannuation.

Share this with your family and friends to let them know we'll be in the area. For details, including stopping locations, dates and times, go to www.humanservices.gov.au/mobileoffice

Not stopping near you? Check out the different ways you can do business with us online: www.humanservices.gov.au/selfservice
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Our Mobile Service Centre ‘Desert Rose’ is visiting Kendall, Wauchope, Bellingen and Dorrigo #NSW 1-4 August. 

Australian Government Department of Human Services staff can help you with Centrelink, Medicare, Child Support and Australian Hearing payments and services.

Australian Taxation Office staff will also be available to assist taxpayers with advice and information about tax and superannuation. 
 
Share this with your family and friends to let them know well be in the area. For details, including stopping locations, dates and times, go to www.humanservices.gov.au/mobileoffice 

Not stopping near you? Check out the different ways you can do business with us online: www.humanservices.gov.au/selfservice

Our Mobile Service Centre ‘Golden Wattle’ will be continuing its travels around #WA, stopping in at Quinninup, Northcliffe, Pemberton, and Augusta 31 July - 3 August.

Australian Government Department of Human Services staff can help you with Centrelink, Medicare, Child Support and Australian Hearing payments and services.

Australian Taxation Office staff will also be available to assist taxpayers with advice and information about tax and superannuation.

Share this with your family and friends to let them know we'll be in the area. For details, including stopping locations, dates and times, go to www.humanservices.gov.au/mobileoffice

Not stopping near you? Check out the different ways you can do business with us online: www.humanservices.gov.au/selfservice
... See MoreSee Less

Our Mobile Service Centre ‘Golden Wattle’ will be continuing its travels around #WA, stopping in at Quinninup, Northcliffe, Pemberton, and Augusta 31 July - 3 August. 

Australian Government Department of Human Services staff can help you with Centrelink, Medicare, Child Support and Australian Hearing payments and services.

Australian Taxation Office staff will also be available to assist taxpayers with advice and information about tax and superannuation. 
 
Share this with your family and friends to let them know well be in the area. For details, including stopping locations, dates and times, go to www.humanservices.gov.au/mobileoffice 

Not stopping near you? Check out the different ways you can do business with us online: www.humanservices.gov.au/selfservice
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