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3 days ago

Hank Jongen

I recently visited Tamworth and Armidale, and it was clear how severe the drought is out there.

A reminder to farmers – help is available – not just for those in drought, but those experiencing financial hardship.

Apply for the Farm Household Allowance (FHA) before 1 June and you could be eligible for a lump sum payment of up to $6000 per household.

We know there are lots of people in NSW who are eligible for FHA but haven’t applied yet. Visit our website for more info: humanservices.gov.au/farmhouseholdallowance or call our Farmer Assistance Hotline on 132 316
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I recently visited Tamworth and Armidale, and it was clear how severe the drought is out there. 

A reminder to farmers – help is available – not just for those in drought, but those experiencing financial hardship.  

Apply for the Farm Household Allowance (FHA) before 1 June and you could be eligible for a lump sum payment of up to $6000 per household. 

We know there are lots of people in NSW who are eligible for FHA but haven’t applied yet. Visit our website for more info: humanservices.gov.au/farmhouseholdallowance or call our Farmer Assistance Hotline on 132 316

Comment on Facebook

You look awesome

5 days ago

Hank Jongen

Did you know you can speak to us in over 200 languages? Today is Harmony Day and we’re highlighting the services our multilingual staff and interpreters provide to the diverse communities of Australia.

Across Australia, we have 540 bilingual staff that speak more than 40 languages.

Ahmad El-Dik is one of our bilingual staff that answers calls in Arabic for the department’s national Multilingual Phone Service.

“Some things said in English don’t translate well in Arabic, so I need to put together an example that better describes a scenario the customer can relate to and understand,” Ahmad said.

“What I love about the language is that there are so many ways to describe things so that they have a really deep meaning.”

To find out more about our language services, or to find information in your language visit humanservices.gov.au/yourlanguage
... See MoreSee Less

Did you know you can speak to us in over 200 languages? Today is Harmony Day and we’re highlighting the services our multilingual staff and interpreters provide to the diverse communities of Australia.

Across Australia, we have 540 bilingual staff that speak more than 40 languages.

Ahmad El-Dik is one of our bilingual staff that answers calls in Arabic for the department’s national Multilingual Phone Service.

“Some things said in English don’t translate well in Arabic, so I need to put together an example that better describes a scenario the customer can relate to and understand,” Ahmad said.

“What I love about the language is that there are so many ways to describe things so that they have a really deep meaning.”

To find out more about our language services, or to find information in your language visit humanservices.gov.au/yourlanguage

Comment on Facebook

But can they do their job? Answer is NO.

317 in NSW , wow 😮

6 days ago

Hank Jongen

I was delighted to be in Toowoomba last week and meet two of the local Centrelink team who have just celebrated a combined 50 years of service.

That’s half a century of experience! Colleen has reached her 30 year milestone and Robyn is celebrating 20 years.

Both ladies have spent the years providing Centrelink assistance to the Toowoomba community.

Colleen and Robyn said it has been a privilege knowing that locals have put so much trust in them and it’s been rewarding to be able to help, particularly during difficult times.

Congratulations and keep up the good work!
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I was delighted to be in Toowoomba last week and meet two of the local Centrelink team who have just celebrated a combined 50 years of service.

That’s half a century of experience! Colleen has reached her 30 year milestone and Robyn is celebrating 20 years.

Both ladies have spent the years providing Centrelink assistance to the Toowoomba community.

Colleen and Robyn said it has been a privilege knowing that locals have put so much trust in them and it’s been rewarding to be able to help, particularly during difficult times.

Congratulations and keep up the good work!

Comment on Facebook

Great work Ladies😀

Congratulations ladies. Changes are inevitable it is how we embrace them that count. Looks like you girls are shining stars ⭐️

You both need a gold watch working for Centrelink lol Congratulations

Congratulations ladies

Congratulations ladies. I hit 40 yrs this year so I understand the changes and challenges you have faced. Well done

Congratulations ladies and Thankyou for your service !

AMAZING effort! Well Done! 👋🤓✌️

congratulations it was a great place to work for a long time 🙂 I miss a lot of things about it, but mostly the people.

Well done 👏👏

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3 days ago

Student Update

Did you live away from home to study last year?

You may be able to claim Fares Allowance for the travel you did between home and university.

The deadline to submit claims for 2018 travel is fast approaching - all claims must be submitted by 31 March.

You can learn more about Fares Allowance and how it works here: www.humanservices.gov.au/faresallowance
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Did you live away from home to study last year?

You may be able to claim Fares Allowance for the travel you did between home and university. 

The deadline to submit claims for 2018 travel is fast approaching - all claims must be submitted by 31 March. 

You can learn more about Fares Allowance and how it works here: www.humanservices.gov.au/faresallowance

Comment on Facebook

Georgia Vogelsang

Tom Devereux

4 days ago

Student Update

Are you working around your study to pick up some extra income?

You can earn up to $437 a fortnight before your student payment is impacted. There is a handy table explaining how income impacts on payment rates here: www.humanservices.gov.au/individuals/enablers/personal-income-test-austudy-and-youth-allowance/30...

If you're earning income it's important to report it, so we can make sure you keep getting paid the right amount. There is info on what to report, and how, here: www.humanservices.gov.au/incomereporting
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Are you working around your study to pick up some extra income?

You can earn up to $437 a fortnight before your student payment is impacted. There is a handy table explaining how income impacts on payment rates here: www.humanservices.gov.au/individuals/enablers/personal-income-test-austudy-and-youth-allowance/30411#a2

If youre earning income its important to report it, so we can make sure you keep getting paid the right amount. There is info on what to report, and how, here: www.humanservices.gov.au/incomereporting

Comment on Facebook

How long is the process to be approved for study benefits?

Chloe Kelly

Answer please.

Wow - wasn’t it higher last year? Why has it been lowered even further when the cost of living has gone up? Bring on the Universal Basic Income.

Zali Kelly

Mikayla you need to look into this

Isn't it better to be on Newstart if you're going to be studying and 'working for some extra income'?

How many hours of study each week is considered full-time?

Hi,how can someone directly write into your inbox? 📩

I am not working but a full time study. My wife is working full time and annual pay is above $30k. My Austudy claim is rejected because my wife works. I don’t think this is fair.

5 days ago

Student Update

On the lookout for a budgeting tool?

Simple Money Manager can help you keep track of where your money is going. Check it out!
www.humanservices.gov.au/individuals/subjects/manage-your-money/how-budget#simplemoney
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On the lookout for a budgeting tool?

Simple Money Manager can help you keep track of where your money is going. Check it out!
www.humanservices.gov.au/individuals/subjects/manage-your-money/how-budget#simplemoney

Comment on Facebook

Felicity Sorgiovanni

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4 days ago

Family Update

If you get Child Care Subsidy (CCS) it's important to keep your family income estimate up to date, so we can make sure you get the right amount.

We understand this can be hard if your income changes regularly.

To help, you can increase the amount of CCS we withhold. This will reduce your chance of getting an overpayment.

You can change this up to twice a year using your Centrelink online account through myGov. From the main menu, select ‘My Family’, followed by ‘Child Care’ and ‘Withholding Percentage’.

Read more here: www.humanservices.gov.au/individuals/enablers/your-income-can-affect-child-care-subsidy/42191#wit...
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If you get Child Care Subsidy (CCS) its important to keep your family income estimate up to date, so we can make sure you get the right amount.

We understand this can be hard if your income changes regularly. 

To help, you can increase the amount of CCS we withhold. This will reduce your chance of getting an overpayment. 

You can change this up to twice a year using your Centrelink online account through myGov. From the main menu, select ‘My Family’, followed by ‘Child Care’ and ‘Withholding Percentage’.   

Read more here: https://www.humanservices.gov.au/individuals/enablers/your-income-can-affect-child-care-subsidy/42191#withholdingccs

Comment on Facebook

An I able to get child care subsidy for my daughter who is 3?..I'm not working ATM

I received a letter saying the enrolment my son had for his oshc sercice has been cancelled and im no longer entitled to ccs for him. I haven't canceled his enrolment. The letter advises to contact you but of course i can't get through properly . when i did it only gave me self service option and then hung up on me. Can u advise why his enrolment could be cancelled and how to fix this pls

Hi I’ve been trying to pay back my family tax loan online and keeps telling me service is unavailable, can someone please tell me do you know what’s happening here.

Elissa Cowan

I log in it says I'm eligible for 36 hours due to being kindergarten age in an approved program yet the centre doesn't receive that information in order to apply it. How do we get that resolved?

My child is enrolled in school, but it doesn't show on my profile. Why is that?

1 week ago

Family Update

If you didn't claim Family Tax Benefit during the 2017-18 financial year, you have until 30 June 2019 to lodge a lump sum claim.

You also have until 30 June 2019 to confirm both your and your partner's income for the 2017-18 financial year for FTB purposes. You can do this by either lodging tax returns with the Australian Taxation Office or letting us know if you or your partner don't need to lodge a tax return.

There's more information about making a lump sum claim and confirming your income here: www.humanservices.gov.au/individuals/news/30-june-2019-fast-approaching-act-now-so-you-dont-miss-...
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If you didnt claim Family Tax Benefit during the 2017-18 financial year, you have until 30 June 2019 to lodge a lump sum claim. 

You also have until 30 June 2019 to confirm both your and your partners income for the 2017-18 financial year for FTB purposes. You can do this by either lodging tax returns with the Australian Taxation Office or letting us know if you or your partner dont need to lodge a tax return.  

Theres more information about making a lump sum claim and confirming your income here: https://www.humanservices.gov.au/individuals/news/30-june-2019-fast-approaching-act-now-so-you-dont-miss-out-payments

Comment on Facebook

When you estimate how much can you go over,I’m not confident that I can do it right,any advice please😊

So when you estimate how much are you allowed to go over,Iam scared that I will over estimate. Thank you😊

When can I please,be able to do the income estimate and say I don’t need to lodge a tax return for 2017-2018 year,on the .gov or centrelink express apps. 😊

Hello I was wondering if you can please help. My teenager is starting a casual after school job, I have been looking for info on how much they can earn and how this affects their FTB a and b I received for them. If appreciate any info on this please

I've received a letter and a task telling me if I haven't lodged a tax return I need to tell you so I just ignored it because me and my partner both lodged our tax return last financial year and a few days ago I got another message saying that I need to lodge one or else my payments get cut? how do I go about this? we both lodged one but its not saying how how i tell you guys that i did

I would like to know if you have a debt with centrelink are you taking full amount of FTB supplement to cover the debt or is it up to the customer to choose ???

I didn’t realise I had to report and wasn’t paid my parenting payment today and I need to pay rent..can’t ring up 😫

Family Update will my carers allowance sups be used to pay my ftb debt or is just ftb sups that get taken?

How do we claim FTB at the end of the financial year? We don't claim anything for 2018-2019.

Hi. I am still waiting for my FTB to be balanced, even though my & my husband’s tax returns were completed in October last year. We both also received our Income Statements from the ATO months ago. What would be the best way for me to follow this up please?

What happens if I lodge my tax return but husband does not?? Sometimes doesnt lodge it until a year later 😏 his a sub contractor.

I was just on hold for 36 minutes then they answer and hung up on me great service! !!!

Kay Bbk

Hi! Just Wondering if you could still get a family tax benefits if you earned a family income of 90k per year ?

would be great if mine was actually processed and paid since it has been in the system since Dec 2018! I have called and spoken to people numerous times, visited your centers in person, made a complaints verbally and written and still get the run around with different reasons why, every time i speak to someone it's the same thing wait another 10 days and if you don't hear from us contact us again! NO I WISH TO JUST GET IT PROCESSED.

Make zero sense to me how.. “Your claim for childcare subsidies (transition to work) was not approved because: - your actual taxable income is too high” when it’s actual $7825. well, last person I speaking with, he told me my estimate based on partnered parenting income since I haven’t work since last year and currently full time studies at campus. I need more explanation.

why does it take over a month after you complete online estimate for Health Care card and still claim hasnt been final? cannot get dental work done nor get medicines:|

My partner and I don't get FTB but we do get CCS do we just need to both do our tax returns to know if we over estimated?

Ashleigh Parsons u done urs yet

Jessica Rose Boyle something for you.

Hi will it still show up on the app when your one is automatically balanced. Plus off topic I think one of my reporting days for April is Good Friday will I have to report early

1 week ago

Family Update

Normally child support stops when your child turns 18.

If your child will be in full time secondary education when they turn 18, you can apply to extend your child support until the end of the school year.

Find out more: www.humanservices.gov.au/individuals/enablers/when-your-child-turns-18-and-you-have-child-support...
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Normally child support stops when your child turns 18.

If your child will be in full time secondary education when they turn 18, you can apply to extend your child support until the end of the school year.

Find out more: https://www.humanservices.gov.au/individuals/enablers/when-your-child-turns-18-and-you-have-child-support-assessment

Comment on Facebook

Funny how Centrelink can see in your accounts and they know what you have but they cant share the info to child support to catch those who are working but not putting a tax return in at the end if financial as they dont want to pay child support. There would be alot more happy parents out there if centrelink and child support spoke occasionally. You can see when someone has received a wage in a bank account.

Pft child support is the biggest joke out there!! 2 children raised by me no child support and no way of chasing it up even though the father has always worked!! I was constantly told when he lodged his tax return any money owing would come to me. I'm guessing he never lodged any tax returns so contacted tax office only to be told theres nothing they could do. They're only interested in the big guys (yes that's what I was actually told!) Drives around in a beautiful $80k car and my children are now adults. No matter how often I tried to get child support to deduct his income it never happened. My kids know who paid for their upbringing, not for the accolades but because they have a right to know!

Child Support is the biggest scam in history. Not worth the paper its printed on..

Pfff the child support I receive for my kids I would have to save it for 2yrs just to pay 1 school fees it’s a joke

Name and shame !!!!!!!

What about children with a disability who don't/unable to move out due to disability

No point my ex hasn’t had to pay since 2012.

And then the child leaves school not long after turning 18 but the payer still pays until the end of the school year and nothing is done to rectify the "oversight".

Kaylie Aitken

I think the whole system is a joke I’m the parent who gets child support paid to me and I submitted an assessment to ask the father to pay half of our sons braces and yes he needed them or it was major jaw surgery I even pay private health so o was only asking for half of what was left and what did child support say result came back I can afford it the father didn’t have to pay a single damn cent he’s the father for god sake why should that be assessed on paying half of medical expenses what a joke!!!

What child support.... my ex stopped paying it. And owes me over $700 at the moment. Over ringing up and asking why as I only get told the same thing. “We are trying to track him down “.

Wish I was informed of this before my son turned 18.

Bonnie Hall

He will still be paying arrears well into next year anyway, he won't pay it now and his employer is not much better. So personally I can't wait for it to finish so I don't have to deal with chasing my payments every month.

To contonue to recieve ftb are we goinf to be forced to apply for a continuance? I never wanted CS but i was forced to apply otherwise i would loose my ftb. Result 18yrs of issues with CS.

Child support app not working

Fawaz Kassem

Doesn't help my son is in yr 12 this year and as he turned 18 last year no cs and no ftb but I will always work to pay for my son

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If you go to your doctor or have a medical appointment, we can’t pay you your Medicare benefit if we don’t have your bank account details.

It’s very simple to check whether you’ve done it.

Use your Medicare online account through myGov or the Express Plus Medicare mobile app to check, add or update your details.

We’ll hold any unpaid Medicare benefits until you tell us.

Go to humanservices.gov.au/getmedicarebenefits to find out more.
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If you go to your doctor or have a medical appointment, we can’t pay you your Medicare benefit if we don’t have your bank account details.

It’s very simple to check whether you’ve done it. 

Use your Medicare online account through myGov or the Express Plus Medicare mobile app to check, add or update your details. 

We’ll hold any unpaid Medicare benefits until you tell us.

Go to humanservices.gov.au/getmedicarebenefits to find out more.

Comment on Facebook

Portia Hampson

What does someone who turns 18 in a rural area do or what are there options or services for them

I’m having trouble setting up a Medicare online account and linking it to my myGov account

Go into Centrelink and register as it's not safe to do it over phone or web to many scams rejen

Have tried many times to enter in PIN on Medicare app but comes up saying FAILED user not linked to the MCA agency??

i have tried calling many times today and the recording just says all customer service operators are busy and to call back later then hangs up. What's going on??

My bank details are already on too many websites.

5 days ago

Department of Human Services

On Harmony Day, we’re celebrating Australia’s cultural diversity!

Our multilingual staff & interpreters provide services to the diverse communities of Australia.

To find out more about our language services, or to find information in your language, visit humanservices.gov.au/yourlanguageDid you know you can speak to us in over 200 languages? Today is Harmony Day and we’re highlighting the services our multilingual staff and interpreters provide to the diverse communities of Australia.

Across Australia, we have 540 bilingual staff that speak more than 40 languages.

Ahmad El-Dik is one of our bilingual staff that answers calls in Arabic for the department’s national Multilingual Phone Service.

“Some things said in English don’t translate well in Arabic, so I need to put together an example that better describes a scenario the customer can relate to and understand,” Ahmad said.

“What I love about the language is that there are so many ways to describe things so that they have a really deep meaning.”

To find out more about our language services, or to find information in your language visit humanservices.gov.au/yourlanguage
... See MoreSee Less

On Harmony Day, we’re celebrating Australia’s cultural diversity! 

Our multilingual staff & interpreters provide services to the diverse communities of Australia. 

To find out more about our language services, or to find information in your language, visit humanservices.gov.au/yourlanguage

Comment on Facebook

International day for the Elimination of Racial Discrimination had its name changed by John Howard to Harmony Day. I congratulate you on your comprehensive services but please let’s call this day for what it was intended and not some euphemism pandering to John Howard’s political correctness.

DH&S promoting Harmony day ... it certainly isn't harmonious waiting on the telephone for an hour + to get through.

My husband needed help a few years ago and asked for an Aboriginal Liaison Officer to be told oh we don't have them anymore. First Australians don't count apparently.

hello it seems your credit/debit payment method is having issues

What do you do when you make a call to Centrelink and someone is helping you and then you have a power blackout? I have been trying to ring back and I just keep getting hung up on by the computer. I needed help urgently and there is no one to speak to. 😢

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11 hours ago

Seniors Update

When you rent items, such as a TV, fridge or washing machine, you enter a consumer lease.

You're expected to make regular payments over an agreed period of time. At the end of the lease you may have paid more than it's worth and still not own the item.

It can seem like an easy option so you can take the goods home straight away, but there are risks. Before you sign up, check all the costs including any fees on top of regular payments.

The Rent vs Buy Calculator can compare the costs for you and may save you a lot of money. Go to: humanservices.gov.au/rentvsbuy
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When you rent items, such as a TV, fridge or washing machine, you enter a consumer lease. 

Youre expected to make regular payments over an agreed period of time. At the end of the lease you may have paid more than its worth and still not own the item.

It can seem like an easy option so you can take the goods home straight away, but there are risks. Before you sign up, check all the costs including any fees on top of regular payments.

The Rent vs Buy Calculator can compare the costs for you and may save you a lot of money. Go to: humanservices.gov.au/rentvsbuy

Comment on Facebook

For some people rental is the only option - unless they spend a fairly high amount they don't qualify for the "interest free" loans on such items offered by the big retailers. The best option for those on low incomes is the reduced prices charged on the Government Appliance Replacement scheme. There are interest free loans that can be organised if you don't have sufficient funds to pay outright.

3 days ago

Seniors Update

Getting started with online accounts means getting started with myGov. Through your myGov account you can access a range of member services including Centrelink, the ATO and Medicare.

You can still call us or pop in to see us in person if you prefer, but there are a lot of things you can conveniently do online.

There are some ‘how to’ guides to help get you on board with getting online. Have a look at the myGov guides here: www.humanservices.gov.au/individuals/online-help/mygov
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Getting started with online accounts means getting started with myGov. Through your myGov account you can access a range of member services including Centrelink, the ATO and Medicare.

You can still call us or pop in to see us in person if you prefer, but there are a lot of things you can conveniently do online.

There are some ‘how to’ guides to help get you on board with getting online. Have a look at the myGov guides here: www.humanservices.gov.au/individuals/online-help/mygov

Comment on Facebook

Mi piace che leggo in italiano delle vostre notizie l'inglese mi piacerebbe saperlo bene purtroppo none così saluti

It would be fine IF THEY DID NOT KEEP ON ALTERING IT - you go in to do something and it takes forever to find your way as things have been altered AGAIN

A couple needs separate email addresses which is very inconvenient to have a mygov acct grrr!!!

Any idea's on how to remember login details without writting them down?

4 days ago

Seniors Update

On Harmony Day, we’re celebrating Australia’s cultural diversity!

Our multilingual staff & interpreters provide services to the diverse communities of Australia.

To find out more about our language services, or to find information in your language, visit humanservices.gov.au/yourlanguageDid you know you can speak to us in over 200 languages? Today is Harmony Day and we’re highlighting the services our multilingual staff and interpreters provide to the diverse communities of Australia.

Across Australia, we have 540 bilingual staff that speak more than 40 languages.

Ahmad El-Dik is one of our bilingual staff that answers calls in Arabic for the department’s national Multilingual Phone Service.

“Some things said in English don’t translate well in Arabic, so I need to put together an example that better describes a scenario the customer can relate to and understand,” Ahmad said.

“What I love about the language is that there are so many ways to describe things so that they have a really deep meaning.”

To find out more about our language services, or to find information in your language visit humanservices.gov.au/yourlanguage
... See MoreSee Less

On Harmony Day, we’re celebrating Australia’s cultural diversity!

Our multilingual staff & interpreters provide services to the diverse communities of Australia.

To find out more about our language services, or to find information in your language, visit humanservices.gov.au/yourlanguage

Comment on Facebook

It is not your job to reflect the multi cultural community, it is your job to work out and pay welfare payments.

Do they speak 40 or 200 different languages, or have I missed something???

In the spirit of Harmony Day, congratulations on the diversity of your staff and services! We all know of the struggles with phone services but let's take a moment to show appreciation to the staff who wrestle with these problems as well every day.

Pity you didn’t have some that spoke English

Only 13 in WA ... really?? I should apply then as its not enough

Pity they don't actually answer the phone. 😱

Why has WA the least amount of staff?

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