Australian Government services on the move

Four Federal Department of Human Services one-stop shops will open in Springvale, Rowville, Narre Warren and Pakenham during June.

Department of Human Services General Manager Hank Jongen said these four communities in the South East of Melbourne, will join over 180 communities across Australia who have Centrelink and Medicare services under the one roof.

“All staff and services from the Waverley Gardens Service Centre, which delivers Medicare services, will relocate to the Springvale Service Centre and the Rowville Service Centre on 15 June to create two one-stop shops,” Mr Jongen said.

“Later this month, on 29 June, staff and services from the Fountain Gate Medicare Service Centre, will relocate to the Narre Warren Service Centre and the Pakenham Service Centre to create a further two one-stop shops.”

“The overwhelming majority of doctors now offer Medicare claiming at their surgery, which has resulted in foot traffic decreasing by more than at half at these Medicare service centres since 2012,” Mr Jongen said.

“The convenience of on-the-spot claiming and the move away from cash rebates at Medicare service centres in 2012, has resulted in significantly fewer people visiting Medicare shopfronts.

“Our combined Medicare and Centrelink shopfronts give customers who require face-to-face support access to more government services from a single location.”

Mr Jongen said if a doctor did not offer the option to claim directly at their practice, patients can also make a claim for common rebate items online, through myGov, the department’s Express Plus mobile apps or at the Springvale, Rowville, Narre Warren and Pakenham Service Centres.

“Face-to-face services will always be available for those with complex inquiries or in need of intensive support,” Mr Jongen said.