The Department of Human Services is bringing Medicare and Centrelink services together to form a new one-stop-shop in the Mackay region.
From Monday 22 February, staff offering Medicare services from the service centre in the Caneland Central Shopping Centre will relocate to the Mackay Service Centre on Greenfields Boulevard.
Department of Human Services General Manager Hank Jongen said over 200 communities around Australia now have access to the department’s one-stop-shops.
“Bringing Medicare and Centrelink services together under one roof allows local residents to do more of their government business from the one place without having to travel across town,” Mr Jongen said.
“Moving Medicare services to Mount Pleasant reflects the trend of delivering more government services from a single point, while also acknowledging significant changes in the way customers are choosing to claim their Medicare rebate these days.
“There has been a decline in the number of people visiting our service centres largely due to two factors: the move away from cash rebates for Medicare services in 2012, and the growing trend of doctors offering patients the ability to claim their rebate electronically at the surgery.
“Over the past three years, the number of people visiting the Caneland Service Centre has reduced by 73 per cent as people now take advantage of claiming their Medicare benefit directly at the doctor’s surgery.
“Nationally, more than 96 per cent of all Medicare claims are now lodged electronically, most at the point of service, and I urge residents to check whether their doctor offers Medicare rebates over the counter.
“Local residents are also encouraged to check out the range of digital services available through myGov and the department’s range of Express Plus apps, which allow people to do their routine government business where and when it suits them.”
The Mackay Service Centre is located at 12 Greenfields Boulevard and will open Monday to Friday, from 8:30am to 4:30pm.