Holiday arrangements for Centrelink, Medicare and Child Support

There will be some changes to payments and services over the Christmas and New Year holiday period for Centrelink, Medicare and Child Support customers.

All service centres and most phone lines providing Centrelink, Medicare and Child Support services will be closed from 25 to 27 December 2017 and on Monday 1 January 2018.

Department of Human Services General Manager Hank Jongen said self-service options would continue to be available during the holiday period.

“The department’s Express Plus mobile apps, phone self-service lines and online accounts through myGov, are the easiest way to do business with us over the Christmas and New Year break,” Mr Jongen said.

“People will be able to check their reporting dates, update their details and report their earnings quickly and easily with these options. People can also lodge some Medicare claims this way.”

Mr Jongen said automatic payments will not be delayed by the holidays, but some people may receive their payments earlier than usual.

“It’s important to remember that an early payment is not an extra payment – it’s just the normal payment paid early. People may need to budget carefully so this payment lasts until their next payment is due,” Mr Jongen said.

“People who are due to report on a holiday closure date, may need to report early. Their payment will be made after they have reported.

“Reporting dates are on reporting statements and people can check them through their myGov and Centrelink online accounts or phone self-service. We have also sent reminders.

“While reporting dates may be different, the assessment period remains the same. People still need to report estimates of earnings and other changes for their normal 14 day assessment period.

“There are no changes to Child Support arrangements, however payments made after 22 December may be delayed by public holidays.

“People can continue to lodge Medicare claims at their doctor’s office or using self-service. Critical services for Medicare providers such as organ donor and PBS authorities will remain available over the Christmas/New Year period.”

People can transfer funds to their BasicsCard throughout the holiday period by using self-service or calling 1800 132 594 between 8am–5pm. BasicsCard balances can be checked at any time by calling 1800 057 111.

Find out more about holiday period reporting and payment dates at humanservices.gov.au/holidays

Audio

Spoken by Department of Human Services General Manger Hank Jongen.

Download audio: Holiday grab 1 (MP3, 374KB)
Transcript: Service centres and most phone lines providing Centrelink, Medicare and Child Support services will be closed from the 25 to 27 December and on New Years Day. Visit humanservices.gov.au/holidays  to find out about changes to reporting and payment dates.

Download audio: Holiday grab 2 (MP3, 258KB)
Transcript: Use our Express Plus mobile apps, call our phone self service or access your online account in order to check your reporting dates, update your details and report your earnings quickly and easily over the holidays.

Download audio: Holiday grab 3  (MP3, 351KB)
Transcript: If you need to report your job search efforts or earnings over the holiday period you may need to report early in order to avoid a delay in your payments. Visit humanservices.gov.au/holidays to see if your payment or reporting date is affected by our holiday arrangements.

Download audio: Holiday grab 4  (MP3, 281KB)
Transcript: If you’ve missed your reporting date, don’t worry. You can still report up to 13 days afterwards. However, you won’t be paid until after you’ve reported. You can check your reporting date using myGov, Express Plus apps and phone self service.