Services coming together in Glen Waverley

The Australian Government Department of Human Services is bringing Medicare and Centrelink services together under the same roof in Glen Waverley.

All staff and services from the Medicare Service Centre at The Glen Shopping Centre will relocate to the Glen Waverley Service Centre at 7 Bogong Avenue from Monday 25 May.

Department of Human Services General Manager Hank Jongen said the move reflected the trend towards delivering more government services from a single point and the significant changes in the way customers are accessing services.

“The approach of bringing the Department of Human Services programs together began in 2009 and there are now nearly 180 one-stop shops across the country,” Mr Jongen said.

“Nationwide, demand for face-to-face Medicare services is decreasing as people take advantage of other claiming options, such as claiming at the doctors’ surgery.

Mr Jongen said nationally, more than 91 per cent of all patient-claimed GP services are now being claimed electronically at the point of service.

“This means that for many people, there is no need to visit a service centre on a regular basis, Mr Jongen said.

“You can also make a claim for common rebate items through myGov in your Medicare online account, or using the Express Plus Medicare mobile app.”

“The decrease in customers coming into our service centres, combined with the end of our lease at The Glen Shopping Centre, has contributed to the decision to consolidate our services at Bogong Avenue.

“While many people are choosing alternative service options to complete their business, staff will be available at the new Glen Waverley one-stop shop to provide face-to-face services to those who require more personalised or intensive support.”

The Glen Waverley one-stop shop will be open Monday to Friday, from 8:30 am to 4:30 pm.