Temporary Centrelink and Medicare office for Frankston

Centrelink and Medicare services in Frankston will temporarily relocate to the Bayside Shopping Centre while repairs to the usual service centre take place following a recent fire.

Department of Human Services General Manager Hank Jongen said the alternative service centre will be open from Tuesday 2 May. “Services will be available from the former Medicare office inside the Bayside Shopping Centre, located opposite the Reject Shop and the Pets Domain store,” Mr Jongen said.

“This is a short term move while the service centre on the corner of Davey Street and Young Street undergoes repairs. We expect the building to remain closed over the next four to six weeks.”

People will be able to access face-to-face Centrelink and Medicare services and online self-service terminals. There will also be a drop box for Medicare claims, document lodgement facilities, and DVA Veterans Information Services on site.

However, self-service phones will not be available, and most booked appointments will continue to be held at nearby service centres. People can report using Express-Plus mobile apps and phone self-service line 13-EARN from any location.

“We thank people who have had a go at using our self-service options to take care of their routine business while we’ve had our interim arrangements in place. It’s freed up our staff to help people with urgent business or those who need extra support,” Mr Jongen said.

People can also access in-person services in Mornington, Hastings, Cranbourne, Cheltenham and Dandenong. Addresses for each of these sites are available on our website.

The temporary Frankston Service Centre will be open from 8.30am to 4:30pm Monday to Friday, at the Bayside Shopping Centre, Beach Street, Frankston.

Media contact:   Media Section media@humanservices.gov.au