Temporary Medicare service delivery changes in Castle Hill


The Department of Human Services has announced changes to its Medicare services for Hills Shire residents.

Services currently offered at the Service Centre within Castle Towers shopping centre will relocate from Monday 15 August to a new shopfront within the shopping centre, and a temporary pop-up outlet will be set up whilst refurbishments of the new service centre are carried out.

Department of Human Services General Manager Hank Jongen said the Castle Hill Service Centre will remain in its current location on level three of the shopping centre until close of business, Friday 12 August 2016.

“All staff and services from the Castle Hill Service Centre will move to a new location within the Castle Towers shopping centre, opening at a date to be confirmed later in the year,” Mr Jongen said.

“To ensure Medicare services remain available for residents as the new service centre is fitted out, a pop-up outlet will be set up on level one opposite National Australia Bank from Monday 15 August.

“The pop-up outlet will provide assisted digital services through its four self-service terminals, allowing customers to do much of their regular Medicare business through their online account, or drop off Medicare rebate claim forms.

“During business hours, staff can help residents register for a myGov account and show them how to access a wide range of government services including their Medicare, Centrelink, Child Support and Australian Taxation Office information using one login and password.

“The pop-up outlet will offer a basic face-to-face service offer for people who require more personalised support, and remaining staff will work from other nearby service centres.

“Using the department’s range of self-service options means customers can do their routine business online 24/7 at a time or place that suits them, without having to wait in line.”

Mr Jongen encouraged residents to claim routine Medicare rebate items straight from the doctor’s surgery, adding the Hills Shire is well-serviced with practices that offer this facility.

“Local residents may also be surprised to know that the best way to claim a Medicare benefit is directly at the doctor’s surgery, and nationally, more than 96 per cent of all Medicare claims are now lodged electronically, with the majority at the point of service,” Mr Jongen said.

The pop-up outlet will offer services Monday to Friday, 9am to 5pm from Monday 15 August on level one at Castle Towers Shopping Centre. Face-to-face Medicare services will resume at a new location within Castle Towers shopping centre later in the year.

Customers can also visit the nearby Parramatta and Blacktown Service Centres for the full range of face-to-face Medicare services.