Upcoming makeover for Nundah Service Centre

From Monday 25 May Nundah residents will have access to more efficient government services in the newly refurbished Nundah Service Centre.

Nundah Service Centre Manager Iris Irwin said customers would notice a significant facelift and improved facilities following the refit.

“The new open plan layout will create a more modern atmosphere, with an increased focus on self-service options,” Ms Irwin said.

“Extra space for additional self-service terminals will be created, meaning more customers will be able to do their business online without having to wait in line.

The service centre, which provides Centrelink and Medicare services at 1283 Sandgate Road, will be temporarily closed on Thursday 21 and Friday 22 May to allow the redesign to take place.”

Ms Irwin encouraged customers to register for self-service so they could conduct their routine business online.

“The easiest and most convenient way to access self-service is using your online accounts through myGov,” Ms Irwin said.

“Our staff can help people sign up to myGov so they can access their Centrelink, Medicare, Child Support and Australian Taxation Office information as well as their eHealth records using one login and password.

“One of the major benefits of the department’s self-service options, which include online services and mobile apps, is that it gives people the ability to complete their business 24/7, at a time or place of their choosing.

“Customers can use self-service for a range of routine business including to report their income, submit a claim, submit documents or check when their next payment is due, all without having to visit a service centre.”

A limited number of staff will be present outside the Nundah Service Centre on Thursday 21 May and Friday 22 May to ensure customers facing hardship or with urgent matters are provided with appropriate support.

Customers with non-urgent matters who require full face-to-face services can visit nearby Chermside or Fortitude Valley Service Centres.