The Financial Information Service can help to increase confidence in dealing with financial issues related to investment, understand your own financial affairs, and plan effectively for retirement.
Cristian Garcia started as a Financial Information Service (FIS) Officer at the Department of Human Services in 2014, after transferring from CRS Australia as a Vocational Rehabilitation Consultant.
“I wanted to be a FIS Officer so I could use my training in commerce combined with my previous experience of working within a community-focused field,” said Cristian, who is based at Ryde Service Centre.
Cristian explains one of the key skills of being a FIS Officer.
“In this role, it’s important to be able to assess a customer’s needs and explain complex subject matter in a way that is easy to understand.”
For Cristian the role provides a great balance.
“I’m really enjoying the technical aspect of the role, along with the customer interactions.”
Cristian reflects on the invaluable training and support offered when he started as a FIS Officer.
“One particularly memorable moment occurred during my training period when an experienced FIS Officer and I met with a couple.
“From the start of the appointment, the wife advised she had a terminal illness and needed information on how to organise their affairs.
“Observing the professionalism in which my mentor conducted the appointment, along with the human touch made me realise how important this service is to the community.”
Cristian is currently running seminars covering topics such as:
- types of investments and risk
- how superannuation works and who can contribute, and
- accommodation options – your choice to own or not.
If you would like to attend a seminar being held by Cristian or any other FIS Officer visit the department’s Financial Information Services (FIS) page.