Translations booking officer Danni Bowerman

Translations a clear win for community

30 September is International Translation Day, which celebrates the crucial work language professionals do to build understanding in the community.

For people who don’t speak English as a first language, everyday interactions can be daunting. Sometimes, speaking to someone who understands makes all the difference.

With approximately six percent of the department’s customers needing an interpreter, we provide free translating and interpreting services to help make information accessible to everyone.

Danni Bowerman is a translations booking officer with the department and is based in Sydney. She says people might not be aware of the range of language services available for people from culturally and linguistically diverse backgrounds.

“We offer interpreting services both on site and over the phone, as well as the translation of documents required to make a claim with us,” Danni said.

“We also provide assistance to Indigenous customers who speak limited or no English.”

We have interpreting services in over 230 languages, including AUSLAN and other sign languages.

“These customers come to us seeking help and support,” Danni said.

“The services we provide help us to communicate and interact with customers. It also helps us assess their eligibility for payments.”

To assist customers, the department has translated information available on its website in 69 different languages. This helps to ensure that everyone can find the information they need.

“It’s very fulfilling to be able to help our more vulnerable customers, who might not feel so confident speaking, reading or writing in English,” Danni said.

She also encourages customers not to be afraid to ask for an interpreter or a translation service if they need it.

“Many customers don’t know that we provide these language services,” she said.

“They might be hesitant to ask for the help, or they might think they need to pay for the service, which they don’t.

“Our language services are available to any customers who need them.”

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