Video grabs – your questions answered

Services Australia General Mananger Hank Jongen answers some Frequently Asked Questions about our role in the Government’s Coronavirus response.

Do people need to go in to a Centrelink service centre?

Transcript: People don’t need to come into our office to lodge an application for JobSeeker payment. What we’ve done is we’ve created a new functionality which means that all you have to do is log into your myGov account. Click on the “Intent to claim” button and that will start the process.

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How is Services Australia coping with the demand?

Transcript: Dealing with this unprecedented demand is our absolute number one priority. We are mobilising staff internally. We are recruiting additional staff. We are training staff as a matter of urgency so that we can deploy as many staff to addressing this as possible. But in addition to that, what the government has done is streamlined many of the processes that we would normally have to go through. Waiting periods have been waived, the requirement for a Separation Certificate has been removed, and some of the mutual obligation requirements has also been lifted.

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How does the supplement work for jobseekers?

Transcript: JobSeeker applicants will be assessed at the current rate. That rate will increase by $550 a fortnight from the 27th of April this year. In addition to that job seeker recipients will also be eligible for the March stimulus payment of $750 which will be rolled out between the 31st of March and the 17th of April.

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How do I know if my claim is progressing?

Transcript: Once you’ve lodged your application for JobSeeker Payment you will receive a receipt and you’ll receive a link which will enable you to monitor the progress of your application.

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Are you waiving requirements for job seekers to access payments?

Transcript: We have waived many of the requirements associated with applying for JobSeeker Payment in an effort to streamline processes. The government has already waived some of the waiting periods you no longer need to provide us with separation certificates and some of the mutual obligations and for also being removed.

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