The Centrelink Express Plus app and online accounts experienced intermittent issues earlier this week, which have now been resolved.
There was scheduled maintenance on the department’s website on the weekend prior to the new financial year. This allowed the department to update our systems with any changes coming into effect from 1 July.
The issues were not related to the Child Care Subsidy.
The Provider Entry Point has been available and fully operational since the legislated start date of 2 July.
Families needing to complete their Child Care Subsidy assessment as part of the new child care system have been able to do this since mid-April.
So far, more than one million people have completed their assessment.
Families that still need to transition have until 23 September, and their payments will be backdated to 2 July.