Recent media reports about our compliance review teams contain factual errors and misrepresentations that require correction. The latest coverage continues to wrongly refer to online compliance as automated debt-raising.Continue reading 13 August 2019 – Correction – Reporting on compliance staff
We would like to clarify recent inaccurate reports about how the department uses data collection for medical research purposes.Continue reading 2 August 2019 – Medicare data collection for medical research purposes
iTWire today made inaccurate and misleading claims in its story titled DHS cares little for the privacy of Australians.Continue reading 8 May 2019 – Correction of inaccurate reporting by iTWire
We value the important role of carers and want to clarify reporting in WA Today (10 April 2019) about transitioning from a child to an adult Carer Allowance.Continue reading 10 April – Carer Allowance reporting
Reporting in The Age, The Sydney Morning Herald and The Canberra Times (25 March 2019) included misleading information about how we conduct our compliance activities.Continue reading 25 March – Correction – compliance activities
Recent remarks about the training and quality of work provided by the department’s Service Delivery Partners are unfounded.
Operators from our suppliers manage calls in exactly the same way as our own staff. Continue reading Service Delivery Partners
A Current Affair on Thursday 15 November 2018 reported misleading information about how a person’s home is assessed when they need to enter aged care or a nursing home level of care. Continue reading 19 November 2018 – Correction of inaccurate reporting on A Current Affair
Recent commentary about our Tasmanian staffing arrangements is missing context we gave at Senate Estimates on 25 October 2018.
Public discussion on Centrelink customer satisfaction and complaint levels does not reflect the full context provided by officials to Senate Estimates last week and information contained in our recently published 2017-18 Annual Report.
Reporting on Nine News Perth on 17 July 2018 incorrectly claimed there was a “glitch” with the new Child Care Subsidy system and parents did not know when they would receive subsidies.
The Department of Human Services provided information directly refuting these claims prior to broadcast, specifically:
- There have been no systemic issues with the new system, which has been fully operational since 2 July.
- To claim otherwise does not reflect the experience of the more than one million families who have successfully transitioned over to the new system.
- The first payments were released to child care providers on Wednesday 11 July, on schedule.