Tag Archives: On the record

19 July 2018 – Correction – Nine News Perth – Child Care Subsidy report

Reporting on Nine News Perth on 17 July 2018 incorrectly claimed there was a “glitch” with the new Child Care Subsidy system and parents did not know when they would receive subsidies.

The Department of Human Services provided information directly refuting these claims prior to broadcast, specifically:

  • There have been no systemic issues with the new system, which has been fully operational since 2 July.
  • To claim otherwise does not reflect the experience of the more than one million families who have successfully transitioned over to the new system.
  • The first payments were released to child care providers on Wednesday 11 July, on schedule.

14 September – Correction of reporting in the Ballarat Courier

The Ballarat Courier (‘Robo-debt’ hits city hard, p9, 14 September) published incorrect statements about the Commonwealth Ombudsman’s Report into the Department of Human Services’ Online Compliance Intervention.

Reporting suggested acting Commonwealth Ombudsman Richard Glenn “found the program had a ‘profoundly negative impact on the lives of thousands of Australians’”.

This is incorrect.

The department requested a correction which was printed in the 15 September 2017 edition.