Recent remarks about the training and quality of work provided by the department’s Service Delivery Partners are unfounded.
Operators from our suppliers manage calls in exactly the same way as our own staff. Continue reading Service Delivery Partners
A Current Affair on Thursday 15 November 2018 reported misleading information about how a person’s home is assessed when they need to enter aged care or a nursing home level of care. Continue reading 19 November 2018 – Correction of inaccurate reporting on A Current Affair
Recent commentary about our Tasmanian staffing arrangements is missing context we gave at Senate Estimates on 25 October 2018.
Continue reading 2 November – Correction – Tasmanian staffing arrangements
Public discussion on Centrelink customer satisfaction and complaint levels does not reflect the full context provided by officials to Senate Estimates last week and information contained in our recently published 2017-18 Annual Report.
Continue reading 1 November 2018 – Correction – Customer satisfaction and complaint levels
Reporting on Nine News Perth on 17 July 2018 incorrectly claimed there was a “glitch” with the new Child Care Subsidy system and parents did not know when they would receive subsidies.
The Department of Human Services provided information directly refuting these claims prior to broadcast, specifically:
- There have been no systemic issues with the new system, which has been fully operational since 2 July.
- To claim otherwise does not reflect the experience of the more than one million families who have successfully transitioned over to the new system.
- The first payments were released to child care providers on Wednesday 11 July, on schedule.
An article published in the Hobart Mercury on 31 May 2018 reports information about the Department of Human Services’ online income confirmation program that is misleading. Continue reading 31 May 2018 – Statement about Hobart Mercury report
The Ballarat Courier (‘Robo-debt’ hits city hard, p9, 14 September) published incorrect statements about the Commonwealth Ombudsman’s Report into the Department of Human Services’ Online Compliance Intervention.
Reporting suggested acting Commonwealth Ombudsman Richard Glenn “found the program had a ‘profoundly negative impact on the lives of thousands of Australians’”.
This is incorrect.
The department requested a correction which was printed in the 15 September 2017 edition.
The Department of Human Services still offers paper claim forms for the Age Pension. People can download the form themselves from our website or staff can print it off in a service centre. Continue reading 24 June 2017 – Age Pension paper claim forms are still available
BuzzFeed’s article about collection agents recovering Centrelink debts (20 March, 2017) is misleading and requires correction.
Continue reading 20 March 2017– Correction of inaccuracies by BuzzFeed News
News Corp today reported on Centrelink ‘spousal benefits’ that included unverified quotes from an article published 2010.
Continue reading 11 December 2016 – clarification on ‘spousal benefits’