The Department of Human Services is making changes to our administration of the online income compliance programme.
Recent media reports about our compliance review teams contain factual errors and misrepresentations that require correction. The latest coverage continues to wrongly refer to online compliance as automated debt-raising.
The Commonwealth Ombudsman’s latest report into welfare compliance has once again validated Centrelink’s debt calculation systems as being accurate.
An article published in the Herald Sun on 19 February 2019 reported misleading information about the Department of Human Services’ online compliance system.
The introduction of the online portal did not change how data-matching was completed or the way income was assessed and differences calculated.
Claims made recently about the Department of Human Services’ use of external collection agents are inaccurate and require clarification.
Public discussion continues to present false accounts of the Department of Humans Services’ online compliance review system.